MSE News: Vote 'yes' for CPP redress

THX

I contacted CPP through MBNA as I took out the policy with a Virgin Credit Card. This was before the letters were supposed to have been sent out. I have never received a letter asking me to vote. I'm going to contact CPP again to find out what is heppening.

pinkflump

Has anyone received a claim letter yet? It says they're being sent out between 10 and 26 Feb :T

BHouse270

Yep - got mine on friday.....not 100% sure what they expect me to write in the "why should I be compensated" box though...a little confused - I thought as the High Court had deemed the sales of this product unlawful - this should be pretty obvious so not sure what I need to put here. Any ideas?

Worried_mum_of_two

Hello all I could do with help on the section of the new letter 'why you want to be considered for compensation'. My honest answer would be 'because you mis sold me this product' but I don't think that will be much help. Also I have no idea how we even got this 'cover', how long we've had it or anything, any help or advice is greatly appreciated as I'm very new to this x

Mikael_2

Does this mean i had two policies and I need to complete both claims or is it simply an error on CPP's part? Or will one claim cover all card protection policies?

Mikael_2

Worried_mum_of_two wrote: »

Hello all I could do with help on the section of the new letter 'why you want to be considered for compensation'. My honest answer would be 'because you mis sold me this product' but I don't think that will be much help. Also I have no idea how we even got this 'cover', how long we've had it or anything, any help or advice is greatly appreciated as I'm very new to this x

Its all on the website - I cant post links as I am a newbie

Card protection

If you had card protection, here are the main reasons the regulator found for mis-selling, together with what you should write on the form if you think they apply to you. You only need one reason, so pick the strongest (truthful of course) one.

If you had card protection cover because you thought it covered you for thousands of pounds worth of unauthorised transactions if your card was lost or stolen, you were mis-sold.

Many people were sold on this basis, but they didn't need the protection because they were already covered by their banks.

Template statement (you can cut and paste this, do alter for your own circumstances):

The policy said it'd cover me for up to £100,000 worth of unauthorised transactions if my card was lost or stolen. I didn't need this element of the product’s cover because my bank is responsible for any transactions after my cards have been reported lost or stolen.
If you had card protection because you thought it covered you for unauthorised transactions that occurred before you informed CPP that a card was lost or stolen, you were mis-sold.

The level of cover for unauthorised transactions was exaggerated. It only covered people in limited circumstances.

Template statement (you can cut and paste this, do alter for your own circumstances):

The policy said it covered me for up to £5,000 worth of unauthorised transactions that occurred before I informed CPP that a card was lost or stolen. However, it was not explained that I would only be liable for unauthorised transactions in limited circumstances as my bank would only usually cover me for anything over the first £50 of those unauthorised transactions.
Identity protection

If you had identity protection, here are the main reasons the regulator found for mis-selling, together with what you should write on the form if you think they apply to you. You only need one reason, so pick the strongest (truthful of course) one.

If the risk of identity theft was exaggerated to you when taking out the identity protection policy, you were mis-sold.

CPP exaggerated the risk of identity theft to people to convince them that they needed the policy.

Template statement (you can cut and paste this, do alter for your own circumstances):

I was led to believe that identity theft was a big threat to me and that by not protecting myself with the product I would be putting myself at risk. I felt as though I had no option but to pay for ID protection.
Other mis-selling that could apply to card or identity protection

You can also be considered for compensation if you have any other complaints about the way a card or identity theft protection policy was sold to you. You only need one reason, so pick the strongest (truthful of course) one.

This may include:

If CPP sales staff were pushy and sold you the policy even after you told them you didn't want it, you were mis-sold.

Template statement (you can cut and paste this, do alter for your own circumstances):

I made it clear to the sales staff that I did not want to take out the card/identity theft (delete as appropriate) policy, but they persisted until I purchased the policy.
If it was emphasised that you could cancel the policy easily if you bought it to convince you to buy the policy, you were mis-sold.

Template statement (you can cut and paste this, do alter for your own circumstances):

It was emphasised to me that I could cancel the card/identity protection (delete as appropriate) policy after I bought it. I took out the policy believing this was the case.
If you were pressurised to keep the policy even when you tried to cancel it, you were mis-sold.

Template statement (you can cut and paste this, do alter for your own circumstances):

I tried to phone up and cancel my card/identity protection (delete as appropriate) policy and was told I had to keep the policy.

stclair

Martin Lewis was on tv this morning regarding this:

http://www.itv.com/thismorning/hot-topics/money-martin-lewis-cpp-claim-form

I wish he would take a breath when he speaks :-)