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Printer or USB port woes.

Anselm
Anselm Posts: 7,009 Forumite
edited 26 August 2013 at 3:55PM in Techie Stuff
Hi, I'm trying to install the drivers for my printer and it's asking me to plug in from my printer to usb port but nothing is happening once this is done and it stays on this screen:
2vuh5zm.jpg
Could any of you offer me some help please, I'm not sure whats happening as I have just bought a brand new wire.

edit: Also, when I search for a device it doesn't find my printer even though the wires are connected
"Nothing, Lucilius, is ours, except time." - Seneca
Moral letters to Lucilius/Letter 1
«1

Comments

  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you checked the usb port actually works eg use a mouse or keyboard. Its saying its not recognising the printer is connected.
  • Anselm
    Anselm Posts: 7,009 Forumite
    DCFC79 wrote: »
    Have you checked the usb port actually works eg use a mouse or keyboard. Its saying its not recognising the printer is connected.

    Yes I've just tried it with my mouse. It's working from the USB port and has automatically found and installed the device
    "Nothing, Lucilius, is ours, except time." - Seneca
    Moral letters to Lucilius/Letter 1
  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Anselm wrote: »
    Yes I've just tried it with my mouse. It's working from the USB port and has automatically found and installed the device

    So are you saying its working now or is there still problems.
  • Anselm
    Anselm Posts: 7,009 Forumite
    DCFC79 wrote: »
    So are you saying its working now or is there still problems.

    There are still problems when I plug the printer wire in. It won't automatically detect the device, nor will it go past that screen.
    "Nothing, Lucilius, is ours, except time." - Seneca
    Moral letters to Lucilius/Letter 1
  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Anselm wrote: »
    There are still problems when I plug the printer wire in. It won't automatically detect the device, nor will it go past that screen.

    Oh I see, any other usb ports to try or do you have just the 1 ?

    Apologies I misread reply #4.
  • Anselm
    Anselm Posts: 7,009 Forumite
    DCFC79 wrote: »
    Oh I see, any other usb ports to try or do you have just the 1 ?

    Apologies I misread reply #4.

    I have 3 USB ports. Each time I've tried the printer wire and launched the installation process, it goes no further than that screen.

    And no problem, thanks for your help I appreciate it
    "Nothing, Lucilius, is ours, except time." - Seneca
    Moral letters to Lucilius/Letter 1
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Silly question but is the printer switched on?
    That gum you like is coming back in style.
  • Anselm
    Anselm Posts: 7,009 Forumite
    penrhyn wrote: »
    Silly question but is the printer switched on?

    Yes. ........................
    "Nothing, Lucilius, is ours, except time." - Seneca
    Moral letters to Lucilius/Letter 1
  • Nilrem
    Nilrem Posts: 2,565 Forumite
    Part of the Furniture 1,000 Posts
    Dou you have a spare usb cable you can try?
  • Anselm
    Anselm Posts: 7,009 Forumite
    Nilrem wrote: »
    Dou you have a spare usb cable you can try?

    I tried it with one, then went out and bought another - still the same result. :o
    "Nothing, Lucilius, is ours, except time." - Seneca
    Moral letters to Lucilius/Letter 1
This discussion has been closed.
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