re-logging off problem

grumpycrab

Yes, don't be deviated from your troubleshooting. The symptom of the Rapport issue is computer lockup at logoff/shutdown and even startup (if your computer takes ages to startup). The fix (even if you just want to discount it) is :-
1. uninstall Rapport (23/8 update was called "Trusteer Endpoint Protection")

If you cannot do that for whatever reason then:-
1. DISCONNECT from internet
2. restore to 22/8 (before Rapport update)
3. uninstall "Rapport"
4. reconnect internet

joe134

grumpycrab wrote: »

Yes, don't be deviated from your troubleshooting. The symptom of the Rapport issue is computer lockup at logoff/shutdown and even startup (if your computer takes ages to startup). The fix (even if you just want to discount it) is :-
1. uninstall Rapport (23/8 update was called "Trusteer Endpoint Protection")

If you cannot do that for whatever reason then:-
1. DISCONNECT from internet
2. restore to 22/8 (before Rapport update)
3. uninstall "Rapport"
4. reconnect internet

hi grumpy, it,s taken me until now to get back online, just enabled all start-up and all hell let loose, no a/v, couldn,t connect, etc..just gonna disconnect rapport, see how it goes, long time since had this much trouble.
cannot say it was rapport based???

waddler_8

joe134 wrote: »

...After i did cleanboot, it now will restart, but minus the items I had on my tray,( several), so presume it,s one of them that,s the problem is it ?

If it starts up and logs off/shuts down ok when clean booted, then yes it is something you have installed that is causing the problem.

joe134

waddler_8 wrote: »

If it starts up and logs off/shuts down ok when clean booted, then yes it is something you have installed that is causing the problem.

Hi waddler, it,s something that,s been installed a while back, because, I haven,t put anything on lately;I,ve re- intalled the original start up, and, it,s ok, ( so far).
I do have too much on start-up tray, will reduce them , see how it goes.
Can you run PC safely using only items on the tray, after a cleanboot???

joe134

grumpycrab wrote: »

Yes, don't be deviated from your troubleshooting. The symptom of the Rapport issue is computer lockup at logoff/shutdown and even startup (if your computer takes ages to startup). The fix (even if you just want to discount it) is :-
1. uninstall Rapport (23/8 update was called "Trusteer Endpoint Protection")

If you cannot do that for whatever reason then:-
1. DISCONNECT from internet
2. restore to 22/8 (before Rapport update)
3. uninstall "Rapport"
4. reconnect internet

Hi, don,t know why, but, since I,ve reset start-up, Rapport has disappeared, had it years, no bother.??
Edit. Just checked TEP," not operating," told it to do so, waited, and said still not operating.
By cleanbooting, it must have turned it off, so, could be my culprit.?

grumpycrab

^ you've looked in Add/remove programs and Rapport/Trusteer Endpoint Protection (the latter is the new version) is not there?

joe134

grumpycrab wrote: »

^ you've looked in Add/remove programs and Rapport/Trusteer Endpoint Protection (the latter is the new version) is not there?

just gonna do that, tried to swith it back on TEP, wouldn,t do it??
edit;;Just looked TEP there, 12/8/13? I haven,t downloaded new version, or done any updateing, so, don,t know what,s gone on.?
Edit again, tried again, cannot enable, contact support;;;No console.?
Might as well take it off.EXCEPT, it won,t let me;;;Tried, 10 minutes trying to remove, cancelled ,10 minutes trying to cancel, watching little circle go round and round, turned off pc in the end.
So Rapport surely have ballssed up thier product,I bank all the time, every day, assuming rapprot was on, but not so, and cannot remove.
Any hints ????

grumpycrab

Hi. I suggest a system restore to the time at which TEP was installed. You think this was added 12/8 - I thought it was more recent. SO something like this

1. DISCONNECT from internet
EDIT 2a boot into safe mode
EDIT 2b restore to 12/8 (TEP install day)
EDIT 2c in normal mode...
3. uninstall "Rapport"
4. reconnect internet