Feedback after viewing

Beachview_2

Does anyone ever leave feedback with the EA about a property they've viewed?

Or has anyone asked their own EA if viewers left any feedback about your own house they're selling? It'd be a great way for people to know what is putting viewers off, and then there would be a chance to make improvements.

AlexMac

I do- and try to use the 'praise sandwich'- the good points/what put me off or wasn't suitable for us/summat else nice. And I'm always pleased when EAs feed back on any house I had up for sale.

But then, I'm of the generation who always gave constructive feedback to every unsuccessful candidate I interviewed for jobs when I was a manager- on the grounds of 'what goes around comes around'. I note that many of the employers our kids go to for jobs now don't- and some don't even reply with a 'no luck, but thanks' after interview!

Makes me sound like an old grump!

Davesnave

Of course, as above, but we only viewed smallholdings, where the owners generally show you around and only very rarely allow EAs to do it. So, only good manners to say thanks, and comment fairly, but to the owners not the EA.

mail2z

I think it is common courtesy to provide a feedback when the EA and the seller take their time to show you around. The seller will have strung nerves until they hear back from you either way. When you do not want to proceed with it, it is polite to say the property is "some good words" although it is not for me in my circumstances. If you like it then it would be even great to hear your offer and no other feedback will be necessary.

Beachview_2

When I contacted my EA's office to look for feedback after a viewing, and they just pointed out the obvious, that the viewer wasn't interested. I think I must have been the first person to have asked them for feedback. I don't understand why they don't bother, its in their interest too, but of course they don't see that.

Any time since I've asked for feedback, they just tell me the viewers left none.

I left 'sandwich style' feedback about a house I viewed, as I felt it was really important that the seller would know.

Beachview_2

AlexMac wrote: »

But then, I'm of the generation who always gave constructive feedback to every unsuccessful candidate I interviewed for jobs when I was a manager- on the grounds of 'what goes around comes around'. I note that many of the employers our kids go to for jobs now don't- and some don't even reply with a 'no luck, but thanks' after interview!

Interview feedback? What's that? I think the last time I got that was from Tesco about 10 years ago, good feedback it was too. Never really get it now though

Ignoring people after interviews seems to be getting popular now, both in big companies with HR departments,and small places too.

AlexMac wrote: »

Makes me sound like an old grump!

Not at all

anselld

Most EAs cant be bothered.
Most buyers don't want to be "full and frank".
Most vendors don't take criticism well.
... and it changes nothing.

anselld

AlexMac wrote: »

I do- and try to use the 'praise sandwich'

It doesn't go down so well with people who know it as the "shlt sandwich"!

witchy1066

every house we viewed (around 35) the EA's rang us for feedback, usually the day after viewing,
and some of the EA's asked us what we thought of the asking price,

I give honest feedback, good or bad , the EA's seemed to appreciate it, I don't particular care what the seller thought ,( if the EA ever told them )

and it helped us build up a relationship with the various EA involved in the houses we were interested in

kimbers84

We've just sold our house, & without fail every wk the EA sent us a quick vendor report. It was nothing fancy just listed the total number had clicked on our house online, how many had asked for more details & the number of people they had emailed etc, but also just a one liner to say what the feedback was from each person who viewed - none of the feedback given was anything we could change, eg. size/location/diff personal reasons & no one commented on the price so we knew it was up for the right amount & the EA just said the right person had to walk through the door & they were right! Good luck with your sale, I think you've every reason to ask for feedback!

Beachview_2

anselld wrote: »

Most EAs cant be bothered.

The should be bothered, they're getting enough money

anselld wrote: »

Most buyers don't want to be "full and frank".

Why should they worry about being ''full and frank'' to the EA, its not as if they have to the vendor.

anselld wrote: »

Most vendors don't take criticism well.

Maybe they should learn to see it as constructive criticism. Tough if they don't take it well, if they don't want to hear it, they shouldn't ask for it, or tell the EA they don't want any. Keeping their heads buried in the sand about why their house isn't selling isn't going to help.

anselld wrote: »

... and it changes nothing.

Only if a vendors sits back and does nothing. If a vendor is getting a certain thing coming up in all the feedback, it could be something worth looking at as the reason the house isn't selling. It could be something that is free or cheap to fix.