Vodafone mess up, need help

fallenapollo

Hey there, basically it was time for my annual contract upgrade on vodafone, I did the upgrade over the phone and they said my new iphone 5 should arrive the next day. two days later still had nothing so I rang them up and they said the order didn't go through correctly and they resubmitted it. four days later a package arrives with two iphones in the same delivery, both on the invoice. Because both phones are on the invoice, they clearly know they have sent both, so should I keep both phones?

Cheers for your help

Jon_01

Should you keep them both? Only if you want charging for one of them.

Its an error, call them up and they'll get one picked up or send you a bag to return it.
These things get audited, they will realize at some point they've sent you two...

fallenapollo

but surly because both are on the invoice, when they do stock checks etc it will just look as if I have ordered two?

(I didnt have to pay for the handset because I have been with vodafone for so long, so no money was exchanged anyway)

I rang and made them check my orders, they said everything was fine

Tony5101

You quite clearly know that you shouldnt keep both the phones, else you wouldn't be here asking.
Talk to them and get it sorted now, otherwise you'll likely have no end of trouble going forward when they bill you for the 2nd phone.

Vodafone

Hi fallenapollo,

If you'd like any further help with this could you email us with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches us could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and we'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK