Some help/advice for case filed against me (not as described)

lyndsyh

mgdavid wrote: »

so why did you also say it could have been damaged in the post? The two are mutually exclusive.

Because I know I didn't damage the item. It wasn't posted damaged. Therefore postal service have somehow caused damage or the buyer has and is trying it on. Sent many of the same kind of item all packaged the same without any problems..

Always your word against someone elses.

Strapped

lyndsyh wrote: »

It could possibly have been yes, but does this still come under not as described? Because the item was perfectly described it's not my fault if it's been damaged in the post :huh:

Seriously?

No wonder so many people are reluctant to buy from ebay sellers. Sheesh! Thanks!

techspec

lyndsyh wrote: »

It could possibly have been yes, but does this still come under not as described? Because the item was perfectly described it's not my fault if it's been damaged in the post :huh:

Clearly the buyer should have imagined what it would have been like had it not been put through the riggers of the postal system. Very unfair of them to judge it on the condition it arrived in.

Tell them there are no refunds in La La land

lyndsyh

Buyer now not responding to offer of refund and case is still open. What should I do?

Last message said they could not send me picture of the damage only through facebook or text and basically said they can't do either because the phone is not international...

patacake58

lyndsyh wrote: »

Buyer now not responding to offer of refund and case is still open. What should I do?

Last message said they could not send me picture of the damage only through facebook or text and basically said they can't do either because the phone is not international...

Escalate the case to customer support IF you have agreed to refund on return of the item.
The buyer has to respond with a tracking number or customer support will have to make a decision one way or the other.

Computersaysno

Get them to return item [at their cost is the std ebay setting].

You'll then refund them the original price plus the original P&P, but not the retrun p&P.

If they don't return ebay will probs find in your favour.

lyndsyh

patwinning wrote: »

Escalate the case to customer support IF you have agreed to refund on return of the item.
The buyer has to respond with a tracking number or customer support will have to make a decision one way or the other.

I don't have the option to yet, since I sent the message offering refund on return of item it says 'Please wait for buyer to respond' and 'You can also send another response'

Computersaysno wrote: »

Get them to return item [at their cost is the std ebay setting].

You'll then refund them the original price plus the original P&P, but not the retrun p&P.

If they don't return ebay will probs find in your favour.

Thanks but I have already told the buyer this, like I said in above post I am still waiting for there response.

Computersaysno

Ok, so wait for ebay to make the decision.

patacake58

lyndsyh wrote: »

I don't have the option to yet, since I sent the message offering refund on return of item it says 'Please wait for buyer to respond' and 'You can also send another response'

I would say contact customer support and tell them the buyer has opened a case and is not now responding.
That's assuming you can get hold of customer support:(
I think you may have the option to escalate the case after a week but not absolutely sure of this.
If not just sit tight and wait for the case to close automatically after 4 weeks?
I think it will if the buyer does not give a response.

theonlywayisup

Do NOT escalate the case. It will be found in the buyer's favour and they will be asked to return. If they do, then you WILL get a black mark on your dashboard.

Instead, just ask for photos (as I think you have done already) and if that is not enough to show the damage, then ask for the return.