Some help/advice for case filed against me (not as described)

lyndsyh

I sold a used item but in mint condition (collectable pin) on eBay recently to a buyer from United States. I made sure to take pictures of front, back, number ect. I sent International Signed for and buyer received item 19th August.

The case was filed today not as described (the pin is apparently severely bent to one side and they cannot remove the protective pin back because of this). Obviously this was not sold like this.. I've responded saying it was as described as you can clearly see this in pictures I have posted, also asked for picture of the pin.

Was I right to do this? I have a feeling buyer will end up with refund anyway because of the eBay buyer protection :doh:

soolin

lyndsyh wrote: »

I sold a used item but in mint condition (collectable pin) on eBay recently to a buyer from United States. I made sure to take pictures of front, back, number ect. I sent International Signed for and buyer received item 19th August.

The case was filed today not as described (the pin is apparently severely bent to one side and they cannot remove the protective pin back because of this). Obviously this was not sold like this.. I've responded saying it was as described as you can clearly see this in pictures I have posted, also asked for picture of the pin.

Was I right to do this? I have a feeling buyer will end up with refund anyway because of the eBay buyer protection :doh:

You've done the right thing asking for a photo. If the photo shows damage you can decide whether to ask for it to be returned for a refund, or refund regardless. Even if photos are not forthcoming it is probably best to ask for it to be returned for a full refund and not start negotiating for a partial.

Selling something as 'mint' can be problematic as any miniscule fault will be leapt on as collectors take their collecting very seriously.

campdave

Could it have been damaged in the post?

lyndsyh

soolin wrote: »

You've done the right thing asking for a photo. If the photo shows damage you can decide whether to ask for it to be returned for a refund, or refund regardless. Even if photos are not forthcoming it is probably best to ask for it to be returned for a full refund and not start negotiating for a partial.

Selling something as 'mint' can be problematic as any miniscule fault will be leapt on as collectors take their collecting very seriously.

Thank you for the fast response! I totally understand about the collectors taking things seriously, but this pin was 100% in mint condition otherwise I would not have listed, let alone offered international postage.

Am I responsible for the return p&p costs?

lyndsyh

campdave wrote: »

Could it have been damaged in the post?

It could possibly have been yes, but does this still come under not as described? Because the item was perfectly described it's not my fault if it's been damaged in the post :huh:

nikki1520

Imagine you've bought something from John Lewis, and on delivery it is damaged, but John Lewis insist it was perfect when it left them and they have no responsibility for how the postal service have damaged it.

Obviously, you're not John Lewis, and the customer has not bought a brand new product, but I'm afraid the principle is the same from the buyer's POV.

Of course, you may have recourse against Royal Mail and USPS, but I'm not sure how you'd prove which of them was liable. However, as your contract is with RM (I assume, it could be Fedex, DHL etc) then I'd start with them

Good luck

campdave

lyndsyh wrote: »

Because the item was perfectly described it's not my fault if it's been damaged in the post :huh:

Not the buyers fault either if it has. Unfortunately, as a seller, you're responsible for making sure it's appropriately packaged so it can't be damaged.

lyndsyh

campdave wrote: »

Not the buyers fault either if it has. Unfortunately, as a seller, you're responsible for making sure it's appropriately packaged so it can't be damaged.

I do realise I am not a new seller, it was securely packaged and also the pin back is there to actually protect the prong.

Well this is very frustrating, it's not really gonna go my way is it if I refund I get the damaged pin. Will just have to sit patiently for this one to be resolved

[Deleted User]

lyndsyh wrote: »

I do realise I am not a new seller, it was securely packaged and also the pin back is there to actually protect the prong.

Well this is very frustrating, it's not really gonna go my way is it if I refund I get the damaged pin. Will just have to sit patiently for this one to be resolved

If the buyer returns it, you should be able to claim against Royal Mail for damage, I would think. Assuming something that has a 'pin' isn't on their ever-lengthening list of unacceptable goods.

lyndsyh

Deleted_User wrote: »

If the buyer returns it, you should be able to claim against Royal Mail for damage, I would think. Assuming something that has a 'pin' isn't on their ever-lengthening list of unacceptable goods.

I have said I will give refund on return of postage of the item, still awaiting reply. Ah yes the list, they showed me that last time I posted one but it wasn't really classed under any of the sections.

mgdavid

lyndsyh wrote: »

...., it was securely packaged .....

so why did you also say it could have been damaged in the post? The two are mutually exclusive.