Put wrong reg on ticket - Please help!

smjohnson21

Please help

I’m frustrated annoyed and upset and don’t know where to turn with this


Basically I parked in a car park in Stockport ran by excel parking Sheffield

It’s a major one we use all the time and always ensure we pay in full

They recently changed the process so that now you have to put in your reg number when parking, rather than just get the ticket.

As this was a new process I put in the reg number of my other car (I know I know – stupid mistake!!)


So when we got a fine through the post we were surprised to say the least!


I have wrote back to them with copies of the ticket explaining what happened, and expecting them to go ‘oh fair enough-you paid for your time there’


More fool me!


After going back and forward with them they said they understood the mistake and the fact I had paid for my time there and as a goodwill gesture they would let me off if I paid a tenner!!!

I couldn’t believe it, and went back to them and said no, out of disgust they could treat a regular paying customer this way


Now they have said we have updated your fine to £60 and then £100 if I don’t pay by the 22nd!!!

They have said I can appeal but my fine will go up to £100 if that fails too

I don’t have this kind of money and don’t know what to do

I was planning on ringing them and grovelling to them to take a tenner (which would destroy me as we have done nothing wrong and paid in full in the first place)

Does anyone haave any help or advice as me and my wife are truly stressed out over this and I don’t have £60 L

Any help or advice would be MASSIVELY MASSIVELY appreciated

Kind regards

Steve:(

Hovite_2

Stop stressing - Excel are scammers !

Send them an official appeal - appeal on any grounds you like. I'd suggest that the scheme was a new one and that there were no signs suggesting the scheme had changed.

You will get a POPLA code when they inevitably reject your appeal. Come back here for help when you get that. In the meantime read the sticky thread on the main board entitled "POPLA Decisions" to get an idea of what wins at POPLA.

smjohnson21

That's great thanks for the re-assurance
They have sent a few reply's and the latest one says I can go to popla if I want
they have pre-populated the form and said 'go ahead, but if it fails its £100'
I don't have that kind of money and i'm not sure if POPLA will back me or them as I put in the wrong car details??
This is whats stressing me, do popla back the public or the car parks?
They seem confident it will fail by sending me the form to an appeal!
Thanks

Hovite_2

They are setting you up for a fall if they pre-populated the form !!!!

Appeal to POPLA online using the POPLA code given. Ignore anything Excel have written. You MUST read the threads on here that contain sample POPLA appeals - get it right and you'll win. Make sure you post your appeal here BEFORE sending it to POPLA so it can be checked.

smjohnson21

ok great thanks, ill read the popla thread now
they have pre populated the pcn number (which seems to be their reference)
And at the bottom there is a verification code
Im presuming the verification code is the popla code?

Thanks for all your help on this, its horrible that these companies get away with putting innocent people through all this stress for their profit

Guys_Dad

There was a recent thread on exactly the same subject - wrong reg entered. The PPC cancelled when presented with the evidence.

This was live within the last month, so you could do a search on this forum using "wrong reg" or "other car" or "previous car" (you get the drift) and see if you can find it.

smjohnson21

YOUR A STAR
Ill let you know how I get on
They are complete thieves

fisherjim

smjohnson21 wrote: »

Now they have said we have updated your fine to £60 and then £100 if I don’t pay by the 22nd!!!

They have said I can appeal but my fine will go up to £100 if that fails too

Did they really say this?

Coupon-mad

smjohnson21 wrote: »

YOUR A STAR
Ill let you know how I get on
They are complete thieves

Excel threads below are VERY relevant to your case (you only had to search the forum for the single keyword 'Peel' because we know this is the Peel Centre)!

First thread was yesterday, just like your case (admittedly on another forum though). I post as SchoolRunMum on pepipoo:

http://forums.pepipoo.com/index.php?showtopic=82477

second thread has a POPLA appeal you can adapt (remove the Equality Act stuff):

https://forums.moneysavingexpert.com/discussion/comment/62187053#Comment_62187053

but please do look, that one was written exactly for your circumstances and even quotes an Excel spokesman from a BBC article, just to drop them in it with POPLA about their 'manual checks' that have clearly failed...if they even bothered, which we would doubt!

You will just need to state your other car reg as well when you get to the paragraph about Excel having to meet their public promise to make manual checks and stating on Watchdog that they 'recognise drivers make errors with car reg numbers'. Add what the other car reg was and say to POPLA that Excel have shown no evidence that they even bothered to check (as they told the BBC they do) let alone to show you a suitably-redacted list of car reg numbers that matched a payment that day, to disprove your version of events. Say to POPLA that Excel won't be able to prove you wrong, because you did pay and display and Excel publicly stated they do a manual check...therefore that is what they have to do!

HTH, do not do a short appeal and do not JUST rely on that point alone. See the example, you need it all except the Equality Act stuff.

kirkbyinfurnesslad_2

You must base your appeal on lack of contract and not a genuine pre estimate of loss

Guys_Dad

Please do not submit your POPLA appeal without putting it up here, minus identifying info, first.

There are a couple of good ones running at the moment - see Danny60's for example.

Please do not just copy anyone else's 100% as it isn't fair on them and some of the points will be different. Do look on the latest page of POPLA Decisions sticky for the latest winning POPLA cases and their winning appeal points. These are what Kirkbyinfurnesslad is referring to.

You stand a good chance of getting off if they take it to court, although it does depend on the judge and your arguments. But a spirited defence argument may make them thing twice about actually turning up.