Left with no rental car - AVOID NOVA CAR HIRE!

treznik

Just a warning of our bad experience with Nova Car hire. Once they had our deposit they really couldn't care less and completely left us in the lurch (and still kept our deposit for good measure).

Delays with the French train service meant we just missed our pick up slot. Rental company refused to give us a car (despite the one we booked clearly sitting outside their office) and said we would need to book all over again (and wait two days for it to turn up!).

We ended up having to make a new (last minute) booking with another rental company in order not to be stranded.

Nova Car Hire agent we spoke to on the phone at the time said to call on our return and expect a refund of our deposit at least... however, once back they have just stonewalled and basically told us to get lost, they're going to keep the deposit anyway.

Avoid Nova Car Hire. If you have any issues whatsoever they will wash their hands of you. Once they have your cash, they couldn't give a stuff about you or whether you ever even get a car or not.

TIP: book direct with the rental company they show on their search results - it will be cheaper and you're less likely to get ripped off like we were.

AVOID NOVA CAR HIRE!!!

dannny_2

treznik wrote: »

Delays with the French train service meant we just missed our pick up slot.

http://www.novacarhire.com/about/faq.htm

What if I'm going to be late to pick up my vehicle?
Your reservation confirmation document includes the telephone numbers of the car rental company and the depot where you are due to collect the vehicle. If you are going to be delayed picking up your vehicle, you must contact the car hire company directly and inform them of your new arrival time.
Please note: You may be subject to extra charges. Please check this with the car hire company when you contact them with your new arrival time.

What did they say when you contacted them?