Problems with Travelodge - please help

Smick100

Sorry, I don't mean to be rude. I know your comments were just light hearted cheekiness and I was trying to respond in kind. Anyway, thanks to everyone for their advice, I'll keep you informed of what happens next.

photome

I made a mistake with a non refundable booking with them once and they didnt want to know...ended up selling it on Ebay for about half of what I paid.

alared

Smick100 wrote: »

Thanks for all your replies, maybe with the exception of Andrew!

I can't find any telephone number.

Could anyone help me with that?

Yea, I helped you with that but you didn`t seem interested.

BTW,seems like Andrews comments were fair!

jonnyjackov

The OP made a mistake when booking. We've all made mistakes surely, I don't understand peoples reaction sometimes

Really hope you get it sorted - let us know how you get on

Crabman

alared wrote: »

Yea, I helped you with that but you didn`t seem interested.

BTW,seems like Andrews comments were fair!

It seems strange they've allowed cancellation of the rooms but not a refund of the cash for the rooms, silly cancellations policy! If they refuse to refund as a goodwill gesture, then you could always try and ask for those room reservations back and sell them on ebay as someone suggests - may not make a profit, but it'll ease the loss a little

Good Luck, and let us know how it goes

MarkyMarkD

There's nothing particularly strange about a non-refund policy. It's the OP's decision to cancel when the rooms are non-refundable which is strange, as others have said, as the rooms could be sold on.

But once you've cancelled a non-refundable transaction, they're also not very likely to let you have them back!

Crabman

MarkyMarkD wrote: »

There's nothing particularly strange about a non-refund policy. It's the OP's decision to cancel when the rooms are non-refundable which is strange, as others have said, as the rooms could be sold on.

But once you've cancelled a non-refundable transaction, they're also not very likely to let you have them back!

Then why allow someone to cancel the booking in the first place if no refund is possible under 'the policy'?

MarkyMarkD

Eh?

Because it's in their benefit for them to allow you to cancel, whether they pay a refund or not, as they can then re-sell the room.

Smick100

Hi everyone,

I phoned them this morning and they could see that I had tried to cancel one minute or so after the initial booking so were able to see it was an error.

The phone line provided by alared answered in one ring and the guy on the other end was polite and helpful.

I'd just like to say thanks to everyone who helped me on this and I apologise for any tensions I may have stirred up by trying to be funny.

Smick

jonnyjackov

Glad to hear of a positive outcome to something like this.

More and more nowadays companies are unwilling to budge, even when it's an obvious mistake.

Well done to travelodge for using common sense.