BT installation date - delays

mjames85

Hi,

I was expecting bt broadband installed in 10 days, 15 days after ordering which was bad enough but I've just had a curt message saying my new installation date is now a full week later, 22 days after ordering!!

has anyone else had similar problems? my suspicious mind is wondering if bt don't own up to such an awful delay when you order and just alter it when they've got you signed up.

Angrily,

Mark :mad:

From_St_Neots

Is this a fibre install or a property which hasn't had a phone line installed previously?

macman

It's not an 'awful delay'. Typical lead time from order is 3 to 4 weeks for a new OR line provision (which I assume this is). To get a 15 day 'live' date is exceptionally quick. 22 days is still fast. Repairs inevitably take precedence over new provisons.
You obviously don't remember the days pre-privatisation when a line provision could take 6 months or more.
If you are still not happy then you can cancel any time up to the day before. But you'll simply go to the back of the same OR queue with any other provider.

penrhyn

I'm caught in a trap
I can't walk out
Because I love you too much BT

Why can't you see
What you're doing to me
When you don't believe a word I say?

We can't go on together
With suspicious minds
And we can't build our dreams
On suspicious minds


Thank you very much, Penrhyn has left the building.

Retrogamer

BT Openreach engineers have fell behind due to the high amount of faults developing around the country and they have massive back logs to clear for no service faults in certain areas. It sounds like you're in one of these areas so they've pushed back your installation date to give them more time to work no service faults instead which have breached SLAs

mjames85

Its an existing line, order is for infinity and since last post its slipped another day! If virgin were on my street i'd now be going with them. Bt, get more engineers!

macman

Infinity engineers are not standard OR engineers, it requires 'special training'. OR are already subbing out the installs because they can't cope with the demand they have created by aggressive marketing of FTTC. Hence the number of shoddy installs reported.
Is another week on ADSL really such an ordeal though?

mjames85

wish it was another week on adsl, i just moved in and have no internet access at the mo. thanks for the info tho, if i'd realised the infinity install would have been so bad i'd have gone regular, 23 days without internet is a bit of a stinker.

R_P_W

mjames85 wrote: »

Its an existing line, order is for infinity and since last post its slipped another day! If virgin were on my street i'd now be going with them. Bt, get more engineers!

Why do you think virgin would be any quicker. Took virgin a month to install mine!

GoldenNugget

Around 14 days seems to be the norm with BT or Virgin. I've got both (as I work from home and can't really afford to be without the net) and Virgin were the slower of the two to provide. However, theirs worked first time, the Infinity has not worked since it was installed a week ago - but that's down to IDNET who have totally gone to the dogs this last year. BT have been awesome and pretty patient with them.

The quality of the work is another thing. Virgin's staff were nice enough, but pushing the cable just under the mud in the garden is rank amateur and lousy. But it's working - a luxury the premium ISP 'IDNET' can't seem to provide me with, despite the stupid money I pay them.

... rant rant rant