Vodafone , lost/stolen info

jf2404

I just found out, if your on Vodafone, and your phone is lost or stolen and you don't have insurance.

Instead of paying off the contract, you can report it to the police (i think this is a must), then you can call Voda customer service, and even though your still in contract, you can upgrade to a new phone, the price will be slightly discounted and it does add a new contract term to your plan ~(ie 12 or 18 months), But it is a good option, instead of just cancelling.

:T

bbb_uk

The main prob with that is that the mobile will be permanently blocked and you then have a useless handset as any handset reported lost/stolen is blocked from use on all networks.

jf2404

No, if you have lost or had your phone stolen, you can upgrade to a brand new phone.

How will the phone be blocked ?

Edinburghlass_2

bbb_uk wrote:

The main prob with that is that the mobile will be permanently blocked and you then have a useless handset as any handset reported lost/stolen is blocked from use on all networks.

But surely thats a good thing as then anyone who finds or steals your handset can't use it?

My daughter's payg Virgin handset was stolen, Virgin blocked the phone and sim straight away but sent her a new simcard with her existing number and credit a week later.

jf2404

Edinburghlass wrote:

But surely thats a good thing as then anyone who finds or steals your handset can't use it?

My daughter's payg Virgin handset was stolen, Virgin blocked the phone and sim straight away but sent her a new simcard with her existing number and credit a week later.

Yeah , the lost/stolen one will be blocked so no-one can use it, but you can get a brand new upgrade, thats the main point.

If thats what you meant BBB, then thats right. But your new phone will not be blocked.

bbb_uk

No, if you have lost or had your phone stolen, you can upgrade to a brand new phone.

How will the phone be blocked?

My mistake I thought you were providing us with a way of getting another handset whilst still in contract (and still having use of the old one). I didn't realise you were just talking about having a new handset because the other was lost/stolen and therefore still being stuck on a contract without a phone.

But surely thats a good thing as then anyone who finds or steals your handset can't use it?

My daughter's payg Virgin handset was stolen, Virgin blocked the phone and sim straight away but sent her a new simcard with her existing number and credit a week later

Edinburglass, I agree (I just misread the original post). Handset robberies are down now because these thieves (well the intelligent ones) know that its useless thieving the phones because the phone becomes useless.

UPDATE: In fact, I've registered my phone (IMEI) with Immobilise.com even though I know that the networks can get your IMEI as it's transmitted along and recorded when you make a call.