Upfront Line Rental-If you cancel before "Go Live" date do you get a refund?

wazza88

Hi people,

Apologies if that has already come up, I did a search and couldn't find anything (perhaps because it's so obvious as to what the answer is, however I just want to make sure).

I signed up to the Talk Talk Essentials deal linked too on this site. I paid the line rental upfront and then contacted my current supplier, Virgin (whom, when I tried to negotiate with before, would only give me £1 off) to cancel with them. They then offered me a great deal, and so it makes sense to stay with them.

And so, since I've paid line rental upfront, if I were to phone and cancel today (my "Go Live" date isn't until September, and so I'm well within the cooling-off period) would I also get the line rental refunded (as it has already come out of my account)? Or is it almost a non-refundable deposit?

Thanks for your help.

macman

Do you mean Value Line Rental? If so, TT say that you will get a 'credit', not a refund, on their FAQ's. Make of that what you will. If you no longer have an account, it's hard to see what they would credit it to.

wazza88

Thanks macman, finally managed to get through to them today and it's a cheque that they send out, which can take up to 30 days to arrive.

macman

Good luck with that. When I left TT years ago it took me months and numerous chasers to get back a small credit due.