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Bt sports with sky address not validated

loulou41
loulou41 Posts: 2,871 Forumite
in TV MoneySaving
Trying to subscribe to bt sports with sky. I was told that my viewing card does not match my address which is strange as I have lived in the same address for over 35 yrs. Has this happened to anybody? Thanks

Comments

  • VisionMan
    VisionMan Posts: 1,585 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hi loulou,

    This has happened to many people and has been reported on many forums.

    You need to go to your 'My Sky' account to get the address and postcode Sky has for you and then give that exact address to BT.
  • visidigi
    visidigi Posts: 6,734 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Nope, I had no problem when I subscribed online yesterday - you would need to speak to Sky about it though, might be that they have a different value than normal in a field - maybe you could check online what sky have in what fields for your address....
  • loulou41
    loulou41 Posts: 2,871 Forumite
    Tried to subscribe online, and could not do it as the system wants me to change all my calls to BT. Currently I have sky tv, broadband and sky talk. My line rental is with BT, I have kept it as I use 18185 for all my calls. Thanks
  • VisionMan
    VisionMan Posts: 1,585 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    loulou41 wrote: »
    Tried to subscribe online, and could not do it as the system wants me to change all my calls to BT. Currently I have sky tv, broadband and sky talk. My line rental is with BT, I have kept it as I use 18185 for all my calls. Thanks

    Hmm... Thats not right and nor is it a requirement either. I'd just ring them up to sort it.
  • iniltous
    iniltous Posts: 3,942 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    loulou41 wrote: »
    Tried to subscribe online, and could not do it as the system wants me to change all my calls to BT. Currently I have sky tv, broadband and sky talk. My line rental is with BT, I have kept it as I use 18185 for all my calls. Thanks

    There are two options taking BT Sport over Sky platform on the website, one to get BTS for free and one for £12 or £15 a month standard or high definition, did you pick the correct one ? You only get it free with BT broadband, not BT line rental
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