Virgin to BT port

socmwils23

My mum has recently switched from Virgin to BT taking her umber with her. The BT engineer has come and installed the line and all is working fine. The number she brought over is on the BT service now and if you phone on that number the BT line rings.

All fine except the fact that the virgin line has remained active for outgoing calls. If she dials out on this line my caller display shows it as the number she ported to BT. Is it possible to have the same number active on both virgin an BT? I would have thought not but now im not so sure.

All her other services terminated on the agreed date and she received her "final bill". The problem now is when i logged in to check her virgin account was closed it shows new charges for line rental and call packages.

When she phoned virgin yesterday she was led a merry dance for 45 minutes without getting anywhere. She was told she never cancelled the phone service but clearly by porting the number to BT she did.

Does anyone have any idea how or why this may have happened? I have to admit it has me baffled.

macman

I assisted with a switch to Plusnet from VM last year. The old VM cable line was still working several weeks after the port had taken place and the BT line reconnected. VM presumably disconnect at the street cab in their own sweet time and don't prioritise it.
But once she had an install date from BT, did she not call VM to give notice? Never ever rely on a provider to do this for you. The normal notice period of 30 days still applies, so that may be the notice period that she's been billed for-which is a month in advance.

Buzby

Porting the number will not end a VM cable line, it is simply renumbered. Notice is required to cancel. TV and BB could be cancelled and phone remains active - call them using the line to clarify.

iniltous

socmwils23 wrote: »

My mum has recently switched from Virgin to BT taking her umber with her. The BT engineer has come and installed the line and all is working fine. The number she brought over is on the BT service now and if you phone on that number the BT line rings.

All fine except the fact that the virgin line has remained active for outgoing calls. If she dials out on this line my caller display shows it as the number she ported to BT. Is it possible to have the same number active on both virgin an BT? I would have thought not but now im not so sure.

All her other services terminated on the agreed date and she received her "final bill". The problem now is when i logged in to check her virgin account was closed it shows new charges for line rental and call packages.

When she phoned virgin yesterday she was led a merry dance for 45 minutes without getting anywhere. She was told she never cancelled the phone service but clearly by porting the number to BT she did.

Does anyone have any idea how or why this may have happened? I have to admit it has me baffled.

If you know someone on VM cable get them to call the number and see which line rings, the BT one or the VM one..the number port has gone wrong but probably in the least worse way, usually when they mess up all incoming calls still terminate on VM so you end up with no incoming calls unless you have a phone in both the BT and VM sockets..., was the number a BT one ported to VM then ported back or was it a VM number in the first place ?,
Have you called the number from a mobile, if you did and it rang the BT line, then the only thing you need now is for VM to cease the cable line into the property,
As you have noticed already, yes you can have the same number on two lines from separate providers, but it should only ever be temporary, it's where the incoming calls terminate that matter, and if some go to one provider and others go to the other can be a headache to get sorted