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Orange Data Charges
Hi all 
,
I keep getting burned by Orange regarding massive data charges on my monthly mobile bill, so last month I made a point of switching off mobile data and roaming data on my smartphone which should in theory cancel out any data charges. However my bill has just come and I've been charged an additional £12 for data use, I don't see how this is possible; it can't be any apps that are running in the background as they do not run anymore thanks to my turning data off. Has anyone else had this experience? I've written them an angry email (can't stand calling people in call-centres as I've had a lot of bad experiences with twofaced call-centre workers who just lie their way out of complaints so prefer to have everything in writing) with a demand for a statement of my data usage. Any thoughts?
,I keep getting burned by Orange regarding massive data charges on my monthly mobile bill, so last month I made a point of switching off mobile data and roaming data on my smartphone which should in theory cancel out any data charges. However my bill has just come and I've been charged an additional £12 for data use, I don't see how this is possible; it can't be any apps that are running in the background as they do not run anymore thanks to my turning data off. Has anyone else had this experience? I've written them an angry email (can't stand calling people in call-centres as I've had a lot of bad experiences with twofaced call-centre workers who just lie their way out of complaints so prefer to have everything in writing) with a demand for a statement of my data usage. Any thoughts?
0
Comments
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What does your bill show you are using total and what plan are you on?0
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I didn't think Orange had a working CS email any more?
Can't you see your usage on your online billing?0 -
Your next bill will probably confirm data use has stopped - you need to be aware of the service and billing dates to make any sense of the charging.0
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