Problem downgrade price plan on 3

Monasaver

Hi everyone
I signed up a contract for 12 months with 3 in november 05. Then last September 06, someone from 3 phoned and offered me a new mobile and a new 12 months contract. We both new that my original contract would end up in November 06. Then this week I phoned 3 to try to downgrade the price plan and was told I could not do that because after 1st November 06 three had changed the rules and no one could no longer downgrade price plans after this date.
I then wrote a complaint letter to three costumer services explaining then that even the rules had changed in November 06 I got a new contract in September and back then no one adviced me that I would not be able to change price plan because the new rules was not in place at that time.
Today I got a phone call from 3 and they said that they couldn't do nothing about my complaint and said again about the new rules and that I could have a look on their website.
What should I do now? I don't think they've been fair.
Any advice would be really appreciated.

Glass_Half_Empty??

Funny how they can make your price plan "higher" when it suits them and they are taking more money from you isn't it? :rolleyes:
I hate companies like this and they seem to be getting more regular at only looking after making money and not about customer satisfaction. I am due to renew next month butit certainly wont be three.

Monasaver

Thanks for the answer Glass. I never had any problem with three before but after that I don't think I will renew with them again.
How can they tell me to look for the rules in their website now if when I had taken new contract the rules was not the same? Obviously in September when I upgrated the new rules was not on their website. How they expect me to accept that?
Anyone with a diferent thought????

Monasaver

Please, need to know if anyone think I am in the wrong. I was thinking to report that to OTELO, would that be a good idea?