The Great First Direct Incentive Con

Wheres_My_Cashback

JohnWill1970 wrote: »

If transferring to First Direct don't make the same mistake I did or like myself you'll end up very disappointed.:(

I thought you only needed to switch a couple of direct debits & standing orders plus pay a minimum of £1000 a month into the account to qualify.

THIS IS NOT THE CASE

I've just been told after having the account for five months that I won't be receiving the incentive as I transferred the direct debits myself rather than let them do it. I cannot for the life of me see why this should make any difference. When speaking to them I was not made aware. Had they made it clear that this was essential I'd obviously have done it that way. My partner is in the same situation.

To add insult to injury I also dod not qualify for the £100 if I switch out of the account within 6 months because I'm not happy with it - clearly I am not!

BE WARNED

Just another Troll/Someone who can't be bothered to read VERY CLEAR instructions, doesn't get what they want and looks to anyone but themselves for blame!

Con :rotfl::rotfl::rotfl:

JohnWill1970 wrote: »

It's my mistake & I'm aware of it, but that doesn't alter anything.

So it can't be a con if it's your mistake, but your'e doing the right thing, getting angry.........with yourself :rotfl:

Herbalus

Wheres_My_Cashback wrote: »

Just another Troll/Someone who can't be bothered to read VERY CLEAR instruction

For someone who has told the last 2 threads I've read that the OP was a troll, you're looking an awful lot like one yourself.

Caladan

pqrdef wrote: »

But in the OP's case, FD have got a simple choice. They can pay the £100 and keep the customer, or not pay it and lose the customer. If they prefer the latter, it suggests that some of their staff have forgotten why they do the £100 bonus.

Talk of T&Cs is completely inappropriate here. They don't have to pay incentives, but customers don't owe them anything either.

I like it when the checkout operator says, there's a bogof on this, and sends somebody to the aisle to fetch me a freebie. They don't have to. But offers have a purpose, and service has a purpose. At the end of the day, they want me to feel I did the right thing by going there. People don't want to do business with the sort of firm where you have to be on your guard all the time and read all the small print.

Couldn't agree more with what I've quoted here.

And thank you Archi Bald, I've never experienced FDs on-line banking so I can't comment on it one way or the other

They have said on their social networking thingy on the website that it's being revamped apparently though? At least that's what I remember.

Gromitt

pqrdef wrote: »

But in the OP's case, FD have got a simple choice. They can pay the £100 and keep the customer, or not pay it and lose the customer. If they prefer the latter, it suggests that some of their staff have forgotten why they do the £100 bonus.

Or maybe get them thinking "Someone who transfers a few DDs themselves instead of letting us transfer all of them is probably just looking to grab the £125 incentive and then leave us with no relationship", and you can't really argue with that.

Wheres_My_Cashback

Herbalus wrote: »

For someone who has told the last 2 threads I've read that the OP was a troll, you're looking an awful lot like one yourself.

Typical trolling post, typical trolling language by a newbie using words such as CON to grab attention when it's clearly nothing of the sort.

Turtle

You're making yourself look a bit silly calling it a con. It's not a con, you just failed to read the criteria which are made perfectly clear.

rb10

Caladan wrote: »

They have said on their social networking thingy on the website that it's being revamped apparently though? At least that's what I remember.

They have been saying that for a long time ... and nothing's happened yet.

It wouldn't surprise me if the revamp was nothing more than 'we're going to require you to use a secure key to login now'.

They're not an online bank, they're a telephone one.

Money-Saving-King

Caladan wrote: »

I disagree with you using the word con however, it's not a con, it's terms and conditions, two very different different things.

Funny thing about someone trying to switch bank account to get an incentive purely just to get the incentive.

Actually isn't this sort of person surely just trying to con the bank for their own benefit?

Which really makes you wonder who was actually trying to con who!!!

alanq

rb10 wrote: »

... and nothing's happened yet.

Not quite true. You can now delete payees that are no longer required. Previously you had request an agent to do it for you or wait (15 months?) after last using them and they were removed automatically.

Caladan

rb10 wrote: »

They have been saying that for a long time ... and nothing's happened yet.

It wouldn't surprise me if the revamp was nothing more than 'we're going to require you to use a secure key to login now'.

They're not an online bank, they're a telephone one.

Secure Key is coming, and very soon I think.

I'd like to think there's more to it than just that though.