BT Infinity....Booooo

gaoler

I signed up to Infinity 2 on the pretext of their 70+mbps service, on initial installation we had all sorts of problems which the Openreach engineer managed to resolve however our line would only reach a max of 55mbps which it did. However over the last few weeks the speed has dropped well short of this, on average around 25mbps from the exchange. After several fruitless calls to India I finally had a call from a lady, in the UK. Within 2 days I had an engineer out, he spent over 2 hours testing the line at the pole, junction box cabinet and exchange only to find that somewhere in the mix there has been a new cable laid which has effectively reduced our speed to a max of 30mbps and there is nothing they can do to improve this, (put the old cable back I say!)
I have been offered the chance top cancel my contract with no penalty, however having had a similarly poor experience for several years with TT what is the point, i am somewhat aggrieved that this has happened, I have been offered a Hub 4 to see if that will make the WiFi signal more stable, we shall see, it really does seem to be all smoke and mirrors.

yangptangkipperbang

gaoler wrote: »

it really does seem to be all smoke and mirrors.

I think the whole broadband supply industry is little more than a disgrace.
Most of the system depends on BT/OR, with the ISP's LLU hardware locally installed.
The ISPs offer the world for peanuts, get swamped with customers and their line speeds drop dramatically. They ignore complaints, they don't give a damn' if you move else where because they know that for every customer they lose they will gain one from another ISP.
BT/OR don't really care as they have the whole market sewn up anyway.

I have tried several ISPs with similar results over the last few years.
I have been with BT for best part of a year now (better to pay the organ grinder - not the monkey ??). Speeds of 70+ MBS - but for how long ???????????????????

mattyprice4004

gaoler wrote: »

I signed up to Infinity 2 on the pretext of their 70+mbps service, on initial installation we had all sorts of problems which the Openreach engineer managed to resolve however our line would only reach a max of 55mbps which it did. However over the last few weeks the speed has dropped well short of this, on average around 25mbps from the exchange. After several fruitless calls to India I finally had a call from a lady, in the UK. Within 2 days I had an engineer out, he spent over 2 hours testing the line at the pole, junction box cabinet and exchange only to find that somewhere in the mix there has been a new cable laid which has effectively reduced our speed to a max of 30mbps and there is nothing they can do to improve this, (put the old cable back I say!)
I have been offered the chance top cancel my contract with no penalty, however having had a similarly poor experience for several years with TT what is the point, i am somewhat aggrieved that this has happened, I have been offered a Hub 4 to see if that will make the WiFi signal more stable, we shall see, it really does seem to be all smoke and mirrors.

Put the old cable back? It was obviously removed for a reason, probably a fault with other pairs.
Smoke and mirrors? You'd never get 25Mb from ADSL, so it's hardly smoke and mirrors. I bet your speed on ADSL was nowhere near as good.

gaoler

I was be ironic by saying "put the cable back", you miss the point entirely. They had no reason as to why my speed dropped by 25mb overnight, the engineer that came today has checked every connection and said that there is no fault with the line, he spoke to BT Wholesale who could only say that my drop in speed was down to traffic, so we checked the speed, bearing in mind that my line has already dropped from 55mb to 30mb my test speed was 1.33mb at 1pm midweek, really, I dont think that this is acceptable at all. I am 1km from the cabinet which has an 80mb connection, my line has a 20db drop in signal so according to BT my 30mb is within their parameters, fine if I actually got it. They do not make any of this clear when you sign up with them, I was under the impression that the fibre optic network would be less prone to traffic than the ADSL line of old, but this seems not to be the case at all. The end game was pretty much put up with it or leave, mmmmmm, now there is a choice.

iniltous

I think there is an element of confusing connection speed with throughput if you can only connect at 30Mb then you should probably ask to be on Infinity 1 not Infinity 2,
At 1Km from the cab you are probably further away from your cab than most, what speed was predicted when you entered your contract, if it was significantly higher than what you get you should be able to leave without penalty if you want.
If they changed an underground cable and that coincided with your speed reduction, then perhaps it's either now a longer cable, it may not have been a like for like swap, or this new cable is more susceptible to cross talk than the old one, they may have moved more circuits onto this new cable than the old one, it's not going to be the new cable being inferior to the old,like using aluminium .
if you do switch provider then you probably won't get an improvement because the cable from the cab to you will be the same cable regardless of who you pay for service

Quinny_2

If you are happy with those speeds, then ask for a reduction on your cost, saying that they quoted you something different to what they actually providing. Negotiate.