DirectSight unfit for purpose glasses for pensioner?

Marathonman2000

Thank you for the prompt replies. When I used Glasses2you for reglazing they returned my original lenses as a matter of course. I take on board what you all say. I suppose that inadvertently we gave consent in placing the order thereby accepting their conditions, although we certainly did not give express consent.

I am amazed at those conditions though... basically saying they take no responsibility for any loss or damage they cause!

Marathonman2000

Hmmmm... I just read the terms and conditions for reglazing on the DirectSight website. You are presented with a link to them and the usual 'By continuing I confirm that I've read and agree to the terms and conditions.' when you get to the 'Add To Basket' button. Here is what I found and it does not mention that they do not guarantee to return the original lenses and it is a different paragraph number. Strange!

8. Reglaze Service

Direct Sight offer a reglazing service of which allows you to keep your existing glasses but have them fitted with your new prescription lenses. Every effort will be taken to ensure that your glasses are returned to you in a satisfactory condition but please note any damage to the frame or change in the adjustment of the frame as to how it once fitted cannot be held responsible by Direct Sight and it is taken at your own risk when sending your glasses into us to be reglazed. We cannot be liable for any costs that may incur to have the frame adjust or the frame replace if such any changes or damages occur.

wealdroam

Marathonman2000 wrote: »

Hmmmm... I just read the terms and conditions for reglazing on the DirectSight website.

Looks like they have two sets of T&Cs.

Using the link on their home page to their T&Cs, we see:

7. Reglaze Service

Direct Sight offer a reglazing service which allows you to keep your existing glasses but have them fitted with new prescription lenses. Every effort will be taken to ensure that your glasses are returned to you in a satisfactory condition but please note any damage to the frame or change in the adjustment of the frame as to how it once fitted cannot be held responsible by Direct Sight and it is taken at your own risk when sending your glasses in to us to be reglazed. We cannot be held liable for any costs that may incur to have the frame adjusted or the frame replaced if any such changes or damages occur. We cannot guarantee to return the original lenses.

Clearly you agreed to the T&Cs as presented at the time of ordering... when you went through the buying process, and it those that are applicable.

Not sure that it makes much difference though... neither set of T&Cs states that you will get the original lenses back.

Marathonman2000

wealdroam wrote: »

Looks like they have two sets of T&Cs.
...

They do indeed. The only ones we agreed to were the ones next to the 'Continue To Basket' button (by clicking the button) and they do not mention that DirectSight cannot guarantee to send the original lenses back.

wealdroam

Marathonman2000 wrote: »

The only ones we agreed to were the ones next to the 'Continue To Basket' button (by clicking the button) and they do not mention that DirectSight cannot guarantee to send the original lenses back.

Yes, but the point is they don't say they will send the original lenses back.

So they have not broken the contract.

nedmundo

Marathonman2000 wrote: »

Most of the feedback I have seen here has been positive and helpful, whether it has supported DirectSight or myself and Doreen, but yours has been consistently biased, angry and self-centered. There is only one person 'pi***ng and moaning' about this situation and it is not me.

To suggest that having a discussion on this forum leaves me open to libel proceedings is ludicrous. I have presented facts and supported them with pictures and I have expressed my honest felt opinion. I have then asked others to give their opinion. There is nothing libelous about that. If your suggestion was right, this forum probably would not exist.

N.B. You seem to be deliberately ignoring this but I will say it again... The lenses which were in the frames originally were the same prescription and fitted perfectly. They may have been of a slightly thinner index, but they were also described as Ultra Thin so we had every reason to think the new lenses would be the same. The glasses would probably have been wearable if the lenses had been the correct shape and fitted in to the frames rather than hanging out of the back of them. You admit that your practice would not send out glasses of this quality finish yet you still suggest DirectSight are in the right? Bizarre!

You mis - understand me. The lenses you have been supplied with are probably 'ultrathin' material and are cut to the correct shape. It's just that they have been cut from too large a stock blank size for Doreens long-sighted presciption and that particular frame - hence the curvature (and subsequent gaps)and edge thickness. In that prescription, properly surfaced lenses in a standard material would also be a lot thinner.

Direct sight have supplied lenses in the material that you chose and in the correct prescription, so technically, have fulfilled their end of the contract.

Yes, as an end product it sucks, but given the budget price of them, there is no way they could have supplied surfaced lenses and probably haven't the technical knowledge to do so, which would have achieved the finish you are after. Legally, I don't think they have done anything wrong, hence the fact you are on a sticky wicket.

Your comments and the discussion on here probably aren't libellous, but the Facebook page is certainly sailing close to the wind.

By all means try to get some satisfaction on the matter, but you may better off cutting your losses and trying again elsewhere.

nedmundo

Marathonman2000 wrote: »

Most of the feedback I have seen here has been positive and helpful, whether it has supported DirectSight or myself and Doreen, but yours has been consistently biased, angry and self-centered. There is only one person 'pi***ng and moaning' about this situation and it is not me.

Really? It's great that the feedback has been supportive, but unless it is knowledgeable and technically correct, then it is of little use. I'm not trying to wind you up here, just merely giving you the benefit of my knowledge and expertise (F.O.C.).

Marathonman2000

Thanks to https://www.Glasses2you.co.uk who have put right the awful job https://www.directsight.co.uk did of reglazing her glasses, Doreen now has a superbly reglazed pair of spacs that she can actually wear!!!

DirectSight flatly refused to give Doreen a full refund or put the glasses right. They have taken in excess of £50 of her money for absolutely nothing. I cannot emphasize strongly enough how badly this company has treated us. I recommend everyone steer very well clear!!! Sadly, had I looked at TrustPilot before using this company, I would highly likely have done just that!

Technicians at Glasses2you agreed with comments many of you have made that DirectSight should never have supplied and fitted those lenses to those frames. They should have informed Doreen that the lenses would not be suitable, although the bad fitting didn't help!!

DirectSight refused to return Doreen's original lenses so Glasses2you technicians had no template to work from. Despite this they made a superb job of the reglazing and even replaced the stained nose pad so there are now two nice new matching ones. Doreen's glasses now fit her perfectly and are comfortable to wear.

Glasses2you have been amazing. Thanks to them I can say with confidence once again that using online optical services is a good, economical thing to do, despite the fact that this opinion will be unpopular with some on this forum lol

Thank you all for your comments!

visionary

but they do fit into the frame, it is a supra. Did you consult with an optician before you purchased the deviation? Did you consider any change in prescription? Are you aware that there are anomalies with 1.67 and 1.74 lenses that do not always make them the best lenses to use? Then why did you not consult a local professional? To save money, aggravation, inconvenience? I feel sorry for your distress but the professional opticians that you apparently need will disappear if you do not use them.

tom15387202

Did I miss a post.

If directsight didn't send you the original lens back how did Glasses2u reglaze them perfectly in what looks like a supra frame?

Also, in the supra frame you say the lens is hanging out of the frame in the image - Its not - that's the !!!!!! design of the frame.

Yes the frame could have been curved to match the lens - unfortunately this design of frame is !!!! and will always be !!!! - trust me I know I glaze enough of them.