Ryanair Boarding Pass Charges

cleveden8

Hi,

This is a warning and gripe about Ryanair's boarding pass charges.

I recently travelled with Ryanair from London Stansted to Ibiza and my friend forgot out boarding passes :eek: (having checked in and printed them a week earlier)

We couldn't reprint them as we was within 4 hours of departure so Ryanair charged us £70 each (£210) to reprint 3 bits of paper from their automated machines.

How is this legal? It's totally overpriced and a total ripoff. Has anyone had any joy complaining about this? :mad:

For those interested to see how my progress is going I blogged about a bad service with Ryanair but I am not allowed to include links - so just google abadservice .com

Caz3121

their website says they can be reprinted within 2 hours of the flight. Were you told it was 4 hours?
Unfortunately they can get away with it as they detail it on their site
http://www.ryanair.com/en/questions/i-have-forgotten-lost-my-online-boarding-passes

mcfisco

It's a tough lesson to learn

But every cloud etc....
You can sleep well in the knowledge that you've donated, helping to keep the prices down for the rest of us

Vectis

It's pointless complaining when you've read the terms and conditions (or you should have).

Everyone knows about Ryan Air and their extra charges, yet people still fall foul of them. It's how they make millions.

lingolady21

I normally print them to pdf and save them to the computer I'm on. I then email them to myself, so I have a copy just in case. A lot of airports that Ryanair fly from have computers and printers (you get charged, and it's over the top for 15 mins and a piece of paper), but it's still cheaper than being stung at the departure desk.

cleveden8

Yeah we tried to reprint but the computers blocked it in stansted as they said it wasnt allowed within 4 hours of departure.

Regardless of the T&C's £70 is extortionate.

lingolady21

Yeah, it is unfortunately.

What I mean is that you email the boarding pass to your own email, then log in and print from the email, rather than Ryanair's online check in/reprint boarding pass. If it's emailed to you, it's just a file like any other, and you can reprint it as many times, or as close to boarding as you like.

ferf1223

lingolady21 wrote: »

What I mean is that you email the boarding pass to your own email, then log in and print from the email, rather than Ryanair's online check in/reprint boarding pass. If it's emailed to you, it's just a file like any other, and you can reprint it as many times, or as close to boarding as you like.

we do this too...so far, knock on wood, we have never had to access the pdfs we emailed to ourselves but we like to know they are there.

mcfisco

I always print two lots of boarding passes
The spare set goes in the envelope in my hand luggage along with photocopies of passports etc.
I also have lots of saved docs including boarding passes saved on Google drive.

But I'm guessing the OP is very young and these sort of precautions aren't natural.

Dumyat

I had the misfortune to break my leg on holiday, and the boarding pass I had was no longer valid they said because I needed a special assistance boarding pass. When I said to the call handler I had no access to a computer and was house bound due to my injuries, they said "but your travel companion hasn't broke their leg." We did manage to get somebody to print us one to save the £70, and the boarding pass was identical to my first one apart from three small letters in the corner.

ic

The price is very legal, and well publicised.

http://www.telegraph.co.uk/travel/travelnews/9522191/Ryanair-boss-slams-idiot-who-forgot-boarding-pass.html
http://www.bournemouthecho.co.uk/news/10476056.Ryanair_charged_me___70_to_print_off_a_boarding_pass/
http://www.smh.com.au/travel/travel-news/scumbag-mcfadden-vents-fury-over-ryanair-boarding-pass-fee-20130531-2ngkk.html
http://www.dailymail.co.uk/news/article-2072217/Ryanair-charges-Passengers-hit-60-forget-print-online-boarding-card.html