Four hours in Dubrovnik - BA

Lemonfinger

Hi all,

I was hoping someone who had claimed successfully against BA (or any other airline) could advise me.

My flight on 26/10/11 was delayed by 4hrs 7mins Dubrovnik-London (Gatwick) as a result of what I believe at the time they said was 'technical problems'. My partner and I incurred costs from missing an ongoing flight which I know they won't cover (different airline) but which put us in a bit of a financial hole at the time so I would like to think we could get some compensation now.

I've e-mailed them twice and recieved an offer of £100 evoucher but they have also said:

'The compensation we offer depends upon the class of travel, the problem you have and the route you travel. I would like to inform you that we do offer compensation to the passengers if we feel we failed to handle the disruptions to our flights effectively. That means how we handled the information and whether we helped our customers to make alternative arrangements to complete their journeys, etc.

So based on everything you told us, our position hasn't changed. While I appreciate your reasons for asking, I'm afraid we cannot increase our offer to you. I am sorry to have to disappoint you.

For the specific concerns you have raised about your claim under EU, please follow up your complaint under the case reference number 9455774.'

I used the template letter the second time I wrote to them (and was specific about wanting compensation etc) so I am confused - are they suggesting I complain again? Has anyone else had this kind of response?

Should I write again and ask them to be specific why the flight isn't covered under the EU legislation or should I write directly to the Croatian Civil Aviation Agency?

Many thanks for any advice you can give!

111KAB

Lemonfinger wrote: »

Should I write again and ask them to be specific why the flight isn't covered under the EU legislation or should I write directly to the Croatian Civil Aviation Agency?

1) Post on BA thread
2) By all means write again but make this letter a NBA.
3) Forget Croatian Authority
4) If you don't want to front claim yourself use a no win no fee firm or walk away.
5) Look at FAQ's on page one of BA thread.

Davidvgoliath

Lemonfinger wrote: »

Hi all,

I was hoping someone who had claimed successfully against BA (or any other airline) could advise me.

My flight on 26/10/11 was delayed by 4hrs 7mins Dubrovnik-London (Gatwick) .......Should I write again and ask them to be specific why the flight isn't covered under the EU legislation or should I write directly to the Croatian Civil Aviation Agency?

Many thanks for any advice you can give!

A couple of other points worth mentioning;

You dont say if the delay was leaving or arriving. This is important since the legislation makes the distinction that it is the arrival time that counts. Sometimes flights leaving late make up time.

Croatia was not in the EU at the time, so approaching their civial aviation authroity will likely be a waste of time (in my view it is always a waste of time anyway if they are anything like ours)