Cruise company keeping deposit of £300

LambertGC

First time poster in need of advice. I booked a cruise a week ago and paid a deposit of £300. This was done over the phone while checking the deal online.

When I went to the website to log my details a week later i noticed the documents they had sent me did not match the cruise i was sold.

I booked 1 night in Miami and 11 on board ship. Their emailed paperwork said 1 night in Miami and 10 on board ship.

I looked back on the website and it had conflicting information saying 11 nights on board in one section and 10 on another.

When i complain they said i could cancel but i would lose my £300 deposit which i don't want to do and feel forced into going on the cruise which is souring what i hoped would be a holiday of a lifetime.

I took screenshot of the webpage and tried to capture a copy via that historic web archive but that didn't work. After my complaint they immediately changed their website.

This isn't a small company its one of the biggest in the industry and this is my first cruise any advice would be much appreciated.

bcl999

This is why, in addition to the fact I am very deaf, I am reluctant to book over the phone and prefer to book by e-mail when I have written proof of what was agreed,

Hope you can get it sorted .

pinkshoes

If it was online, you will be able to find the old page somewhere, then can use that to get a full refund.

Look on your Internet history (cache)