DO NOT USE WAE+ (was weareeletricals)

greymatter

In my experience, the company advertises products for sale that it does not have.
Once the quoted delivery period has passed all inquiries are met with the answer "another 7-10 days".
In order to cancel the order their website contact form must be used.
An immediate refund is refused because its T&C state that they can take up to 30 days to pay money back after a cancellation - this, despite the fact that their own T&C state that no contract exists before the goods are acquired!

In other words, they take payments for goods they do not have and then hope to stall the purchaser from cancelling for as long as possible before invoking their 30 day repayment period - so they could hold on to the money for up to 2 months.

Having said that, I haven't had my refund yet so may have to involve Mastercard soon.

If we can close WAE+ down we will be doing consumers everywhere a great service because, if companies like WAE+ continue to trade in the way they do, people will stop buying from small companies on the Internet.

earthstorm

greymatter wrote: »

An immediate refund is refused because its T&C state that they can take up to 30 days to pay money back

you will never ever get an immediate refund onto a card as it can take upto 5 working days to process, but retailers have upto 30 days to issue a refund

it will also help top know what products/services they have wronged you with as your post does not tell a good reason why they should not be used.

greymatter

"you will never ever get an immediate refund onto a card"
Perhaps not, but the process can be started immediately - although not by WAE+

This company displayed the keyboard that I ordered as 'in stock'. I even phoned to confirm that it was for the UK market as the same keyboard is available with a US layout.

7 days later nothing had arrived so I phoned to ask why. I was told that they were now out of stock but a new supply was expected in 7-10 days.
10 days later I was given the same answer.

I said that I had waited long enough and wanted to cancel the order and get a refund.
I was advised that was OK and I would get an email telling me the refund had been processed.
No email 3 days later so I phoned again and was told that I could not cancel by phone but had to use their online form.
Did that and got another email saying that the next email would advise me it was actioned.
Again, no email after 3 days so phoned again.
That was when I was quoted the 'up to 30 days' in their T&C.

My guess is that WAE+ do not carry stock.

They hope to get enough orders (and money) quickly so that they can then place a bulk order themselves.

They need to be exposed as failing to abide by the distant selling rules.

Hopefully the above provides "a good reason why they should not be used" but just in case, please see the reviews by the Guardian, on TrustPilot, on reviewcenter and many, many more, as well as the MSE entry at
https://forums.moneysavingexpert.com/discussion/3586327

Just do a Google search for "WeAreElectricals.com review". Ignore the few fake 'good' reviews.

I will do a similar search to check out any company from now on.

earthstorm

greymatter wrote: »

"you will never ever get an immediate refund onto a card"
Perhaps not, but the process can be started immediately - although not by WAE+

But they dont have to start it immediately, they can wait the 30 days.

greymatter wrote: »

This company displayed the keyboard that I ordered as 'in stock'. I even phoned to confirm that it was for the UK market as the same keyboard is available with a US layout.

7 days later nothing had arrived so I phoned to ask why. I was told that they were now out of stock but a new supply was expected in 7-10 days.

so you order online where they show instock, so they have say only 10 instock, but you are the 11th buyer, which means the other 10 are dispatched. Yes they may have told you new supply was expected in 7-10 days. notice expected which does not mean they will be. they reply on their supplier sending them new stock.

If they dropship then they reply on their supplier having these instock

shaun_from_Africa

earthstorm wrote: »

But they dont have to start it immediately, they can wait the 30 days.

They can, but why should they make their customers wait a full month before getting their money returned, especially if the reason for the refund is down to poor stock control or misleading stock levels being shown on the company website?

earthstorm

shaun_from_Africa wrote: »

They can, but why should they make their customers wait a full month before getting their money returned, especially if the reason for the refund is down to poor stock control or misleading stock levels being shown on the company website?

I agree, i dont know why the 30 day was added for refunds. All the 30 days does is if you have been abrupt with a retailer it gives then a way to annoy you and get their own back by holding into your money for 30 days ( sometimes getting interest on the money).

It can be hard to keep stock control when using a dropshipper. I have a site that i use a dropshipper, but i have a member of staff who all they do is constantly monitor the stock from the dropshipper and amend on our site.

I could if i wanted get a site designed along with domain and hosting from the dropshipper where this would link in with their stock control, but this will cost £900 + £20 a month

greymatter

Earthstorm stated: "But they don't have to start it immediately, they can wait the 30 days"

Not quite true.

The Distance Selling Regulations state that the seller must refund the customer as soon as possible but in any case within 30 days".

So, without due reason, the seller does need to start the process of refunding immediately.

Trust you do not treat your customers in this way!!

By the looks of it, your company is one that I am trying to protect.
If the likes of WAE+ customer treatment becomes widespread, no-one will buy from 'unknown' companies on the Net.

septemberblues

greymatter wrote: »

In my experience, the company advertises products for sale that it does not have.
Once the quoted delivery period has passed all inquiries are met with the answer "another 7-10 days".
In order to cancel the order their website contact form must be used.
An immediate refund is refused because its T&C state that they can take up to 30 days to pay money back after a cancellation - this, despite the fact that their own T&C state that no contract exists before the goods are acquired!

In other words, they take payments for goods they do not have and then hope to stall the purchaser from cancelling for as long as possible before invoking their 30 day repayment period - so they could hold on to the money for up to 2 months.



Having said that, I haven't had my refund yet so may have to involve Mastercard soon.

If we can close WAE+ down we will be doing consumers everywhere a great service because, if companies like WAE+ continue to trade in the way they do, people will stop buying from small companies on the Internet.

I wouldn't be surprised if this was all hogwash, funny how TWO newbies come along and both hate the same company! I guess these are bogus people to trash the name of a company they are in rivalry with. Shame on you. I've reported you both x

earthstorm

greymatter wrote: »

Earthstorm stated: "But they don't have to start it immediately, they can wait the 30 days"

Not quite true.

The Distance Selling Regulations state that the seller must refund the customer as soon as possible but in any case within 30 days".

So, without due reason, the seller does need to start the process of refunding immediately.

Trust you do not treat your customers in this way!!

By the looks of it, your company is one that I am trying to protect.
If the likes of WAE+ customer treatment becomes widespread, no-one will buy from 'unknown' companies on the Net.

As i deal in cash offline and my ecommerce sites only deal with items made to customers specs then DSR does not apply

The Distance Selling Regulations state that the seller must refund the customer as soon as feasible possible but within 30 days".

The reason feasible possible is

1) You pay online for an item on Monday using worldpay
2) Worlpay does not pass the money to the retailer until the following Thursday (10 days) to make sure it clears without issues.
3) you get the item delivered on Tue. ( day after ordering)
4) decide its not you or its faulty.
5) so you return this the following day
6) seller gets this back on Thursday and agrees to refund you.
7) the seller then needs to wait until he gets your money cleared and in his possession from worldpay before they can refund you.

shaun_from_Africa

septemberblues wrote: »

I wouldn't be surprised if this was all hogwash, funny how TWO newbies come along and both hate the same company

Except one of those "newbies" has been an MSE member for a year longer than you have.

There are lots of posts on here from newbies who have problems with PC World, Currys, John Lewis, tesco etc.
Do you also think that all of these posts are from employees of rival companies?

shaun_from_Africa

earthstorm wrote: »

The Distance Selling Regulations state that the seller must refund the customer as soon as feasible possible but within 30 days".

No they don't. The exact wording used in the regulations is:

(3) The supplier shall make the reimbursement referred to in paragraph (1) as soon as possible and in any case within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given.

http://www.legislation.gov.uk/uksi/2000/2334/regulation/14/made