Sky Broadband

reeree

is anyone else having trouble with sky broadband, its on and off all day, and worse at night, the router keeps flickering all the time only stopping when l'm back online, l can no longer watch lovefilm streaming and to watch youtube l have to change the quality from 360 to 144, lve also done a bandwith speed test and that was 0.2mb upload and 0.2mb download, sky have been less than useless when l phone, any advice would be greatly appreciated

silkyuk9

reeree wrote: »

is anyone else having trouble with sky broadband, its on and off all day, and worse at night, the router keeps flickering all the time only stopping when l'm back online, l can no longer watch lovefilm streaming and to watch youtube l have to change the quality from 360 to 144, lve also done a bandwith speed test and that was 0.2mb upload and 0.2mb download, sky have been less than useless when l phone, any advice would be greatly appreciated

My Sky has been off and on all year, cant wait until october to go back to talktalk fibre. I have called sky on occasions informing them of the drop but they will not give me another router. I have to take my phone sockets to bits to explore even though im no engineer. If I refuse to do this they refuse to help anymore.

I know its the router at fault, never had any issues in over 15 years of service with other companies. so come october, byebye sky!

debitcardmayhem

reeree wrote: »

is anyone else having trouble with sky broadband, its on and off all day, and worse at night, the router keeps flickering all the time only stopping when l'm back online, l can no longer watch lovefilm streaming and to watch youtube l have to change the quality from 360 to 144, lve also done a bandwith speed test and that was 0.2mb upload and 0.2mb download, sky have been less than useless when l phone, any advice would be greatly appreciated

Probably many people will be, for one reason or another, but of course it depends where you are, how is your line connected, whether you have filters on you phones. Have you done speed tests prior to today when it was faster? how fast does your router sync normally, too many variables to say whether it's sky or just you.

reeree

silkyuk9 wrote: »

My Sky has been off and on all year, cant wait until october to go back to talktalk fibre. I have called sky on occasions informing them of the drop but they will not give me another router. I have to take my phone sockets to bits to explore even though im no engineer. If I refuse to do this they refuse to help anymore.

I know its the router at fault, never had any issues in over 15 years of service with other companies. so come october, byebye sky!

we never had any trouble before this and the speed was excellent, they've had me taking the phone sockets to bits also but it never does any good

earthstorm

ours is perfect, we had an issue last week of dropping internet and cracking on phone. after various emails and chats with sky ( Executive Support Team) and sky jumping as hard onto Opeenreach as line test found it was an outside line problem. this was sorted and a £20 credit onto our sky account.

try emailing estenquiries@BSkyB.com

reeree

debitcardmayhem wrote: »

Probably many people will be, for one reason or another, but of course it depends where you are, how is your line connected, whether you have filters on you phones. Have you done speed tests prior to today when it was faster? how fast does your router sync normally, too many variables to say whether it's sky or just you.

we do have filters on the phone and sky has been fine up until a few weeks ago so never saw the need to do a speed test

silkyuk9

I have filters etc, but as I say sky want me to take all my sockets to bits, well i have 2, but i have refused so they wil not help further, not even send a new router. They even lied to me regarding my old router, I took out my sky hub and put in my old talktalk one that has been running perfect for several years. Sky said it wasnt compatible but i told them it was I only needed to swap my password over to the sky one, they refused to help me. So I had to put the sky box back in .

Roll on 27th October when i can go back with talktalk and get fibre superfast bb

reeree

earthstorm wrote: »

ours is perfect, we had an issue last week of dropping internet and cracking on phone. after various emails and chats with sky ( Executive Support Team) and sky jumping as hard onto Opeenreach as line test found it was an outside line problem. this was sorted and a £20 credit onto our sky account.

try emailing [EMAIL="estenquiries@BSkyB.com"]estenquiries@BSkyB.com[/EMAIL]

thanks, l'll do that first thing,

macman

All Sky are asking you to do is test using ethernet from the NTE5 master socket split faceplate test socket (not 'take it to bits'-it simply involves undoing two screws) The extension socket is not their responsibility. This will determine whether the fault is on the line or on your domestic wiring.

reeree

silkyuk9 wrote: »

I have filters etc, but as I say sky want me to take all my sockets to bits, well i have 2, but i have refused so they wil not help further, not even send a new router. They even lied to me regarding my old router, I took out my sky hub and put in my old talktalk one that has been running perfect for several years. Sky said it wasnt compatible but i told them it was I only needed to swap my password over to the sky one, they refused to help me. So I had to put the sky box back in .

Roll on 27th October when i can go back with talktalk and get fibre superfast bb

they don't seem to have been much help to you l don't blame you for changing back, just to say that my daughter who lives half a mile away is having the exact same problem as me

earthstorm

macman wrote: »

All Sky are asking you to do is test using ethernet from the NTE5 master socket split faceplate test socket (not 'take it to bits'-it simply involves undoing two screws) The extension socket is not their responsibility. This will determine whether the fault is on the line or on your domestic wiring.

Its not for the ethernet cable its to test the line connection using the grey/black phone cable from master socket to router.

But this will only work if you have a new master socket that has the BT openreach logo/name on it as the older master sockets have no test socket