Do I go back to Currys?

earthstorm

neilmcl wrote: »

Really, taking the issue of consumer rights aside, you'd still have the remainder of a manufacturers warranty to fall back on.

Thats why i said

depending on the kettle after 11 months i would just go an get a new one

It could been one of them £15 sets or a £200 set

a £15 set 9/10 people after 11 months would just purchase a new kettle
a £200 set i think 10/10 people would take it back

neilmcl

earthstorm wrote: »

Thats why i said



It could been one of them £15 sets or a £200 set

a £15 set 9/10 people after 11 months would just purchase a new kettle
a £200 set i think 10/10 people would take it back

Again, why when potentially they may still get a free replacement under the warranty with probably very little hassle. You may have money to throw away but I bet 9/10 people don't.

Country_Cousin

If I had a product that broke within a manufacturers guarantee period and I still had the receipt I would take it back for a replacement, regardless of cost.

George_Michael

neilmcl wrote: »

Again, why when potentially they may still get a free replacement under the warranty with probably very little hassle. You may have money to throw away but I bet 9/10 people don't.

The thing is, earthstorm is a trader (as they keep mentioning) so is looking at it from a traders perspective and would much prefer a customer to spend money on a replacement rather than getting a new one free of charge.

earthstorm wrote: »

The trouble with this forum no one ever looks at things through the traders eyes

Slowhand

earthstorm wrote: »

Thats why i said



It could been one of them £15 sets or a £200 set

a £15 set 9/10 people after 11 months would just purchase a new kettle
a £200 set i think 10/10 people would take it back

I'd think that most people would return the £15 set if they could.

earthstorm

George_Michael wrote: »

The thing is, earthstorm is a trader (as they keep mentioning) so is looking at it from a traders perspective and would much prefer a customer to spend money on a replacement rather than getting a new one free of charge.

no thinks like this you need to look at it from both sides, would you also take a £4 kettle back to a supermarket or just replace it.

I have taken things back with only days left before the warranty runs out, but i have also looked at what the item cost and if it was a cheap item then just replace it as its less hassle as a lot of store would offer a repair service nowadays rather than replace/refund. What i do is place the receipt in the box and then put the box in the loft, so if the item goes wrong i still have the box and receipt and know exactly where they are.

where i trade ( fairs/country shows) is 99% cash sales and normally never issue receipts ( although have a receipt book if anyone asks), as i only trade locally ( within a 50 mile radius) if i sell a large or expensive item i will give the customer a business card/receipt so if they have any issues they can call me and i would go and see what the issue is as with fairs you would not return until the following year.

George_Michael

would you also take a £4 kettle back to a supermarket or just replace it.

But your earlier comment wasn't about a £4 kettle was it? You mentioned not returning something that was almost 4 times this price.

no thinks like this you need to look at it from both sides,

Why does it have to be looked at from both sides?
This is a consumer rights forum and any advice given should be in regard to those rights and not in relation to what a retailer might want to happen.

earthstorm

George_Michael wrote: »

But your earlier comment wasn't about a £4 kettle was it? You mentioned not returning something that was almost 4 times this price.

but my point was that depending on the item price would really have a bearing on how you would treat a fault

George_Michael wrote: »

Why does it have to be looked at from both sides?
This is a consumer rights forum and any advice given should be in regard to those rights and not in relation to what a retailer might want to happen.

why not just like a consumer the retailer also has rights and procedures to follow.

How many threads are started on here where consumers think they can demand a refund from day 1. so you need to look at the process from both sides.

George_Michael

why not just like a consumer the retailer also has rights and procedures to follow.

Agreed, but I will state it again. This is a consumer rights board and a retailers rights are irrelevant provided that the correct consumer advice is given.
What the retailers procedures are differs between various retailers, and again, these procedures should not affect a consumers legal rights.

How many threads are started on here where consumers think they can demand a refund from day 1.

Again, irrelevant in respect of the question asked by the OP as they did not ask about getting a refund.

earthstorm

George_Michael wrote: »

Agreed, but I will state it again. This is a consumer rights board and a retailers rights are irrelevant provided that the correct consumer advice is given.

The retailers rights are 100% relevant as they can offer a repair/replacement or refund ( this is upto them) and not upto the consumer to say i was a refund or replacement.