E.on lied to me about warm home discount?? :mad:

a7x4369

Hello!

I moved into my rented property on the 3rd december 2012! I phoned E.on to sign up for them to supply me both my electric and gas!

The call went great and was all done and sorted in about 10 mins!

Towards the end of the phone call I asked the man if I could also sign up for the warm home discount scheme as I had been stopped in my previous town shopping centre a week before I moved and asked by a E.on member if I had signed up for this..as I have a child under 5 and in receipt of income support! I said no as I was still living with my mum and she paid the bills..

The man on the phone told me I was too late to apply for that so that meant I would not get the help towards my winter bills!

I was abit annoyed but thought if I was too late I was too late..end of that..

I since have gone on to apply for this years discount and have been accepted!

Great!

Today I have been reading about the warm home scheme on various websites and I have read on the direct gov website..which says..

THE DEADLINE TO CLAIM FOR WINTER 2012 TO 2013 WAS 13 MARCH 2013

So if that is the case why was I told I could not apply?

I am even more angry about it all now as I am still paying for my winter 2012 bills now and its going to start getting cold again soon!

The discount would have greatly helped me! and I am disgusted to think i have been lied to like this!

And I think I should get the money credited to my account..am I right in thinking this?

any help/advice would be great!

I would especially appreciate someone from E.on to come along and explain why this has happened to me and what they will do about it!

fightyfish

can you provide a link to where you read about the cut off date? (tried searching but can only find info on the 2013-14 scheme.
To be honest march 2013 does not sound right as that was the date by which the scheme had to be paid - the application cut off would need to be at least a few months prior to this date to allow necessary admin and checks to be carried out.

jacques_chirac

In agreement with fightyfish. For the broader group, the cut off date is set by the individual provider, and it tends to be in November or December. I have no idea where the govt website has the March date from.

a7x4369

https://www.gov.uk/the-warm-home-discount-scheme/how-to-claim


i googled warm home discount and the first website that comes up is the gov one so i went and read through that..its section 4 called how to claim and it says it in there..

jacques_chirac

a7x4369 wrote: »

https://www.gov.uk/the-warm-home-discount-scheme/how-to-claim


i googled warm home discount and the first website that comes up is the gov one so i went and read through that..its section 4 called how to claim and it says it in there..

That information is incorrect.

a7x4369

if that information is incorrect why have people on netmums been able to apply and get their discount weeks after i asked about it for myself?

jacques_chirac

a7x4369 wrote: »

if that information is incorrect why have people on netmums been able to apply and get their discount weeks after i asked about it for myself?

Link please?

a7x4369

http://www.netmums.com/coffeehouse/house-garden-194/money-saving-budgeting-bargains-609/858521-130-free-electricity-winter-2012-christmas.html

people being able to apply after i tried to on the 3rd december!

jacques_chirac

a7x4369 wrote: »

http://www.netmums.com/coffeehouse/house-garden-194/money-saving-budgeting-bargains-609/858521-130-free-electricity-winter-2012-christmas.html

people being able to apply after i tried to on the 3rd december!

No one on that thread has applied to E On.

As already stated, each supplier has a different cut off date.

a7x4369

there are more than just that one thread..if this is the case can you find the cut off date from eon? i certainly cannot!

a7x4369

http://www.netmums.com/coffeehouse/general-coffeehouse-chat-514/news-current-affairs-topical-discussion-12/860172-warm-home-discount-scheme.html

the last post on this thread is someone applying to eon!