NatWest !

dam_fools

To anyone who banks with NatWest Bank, it seems their policy on statements has changed.

Normally on a Saturday if any money is going in or out of my bank on Monday it will show Saturday , this has been the case for a long time.

Last weekend ( I do have an overdraft and maxed out nearly but I am within my limit ) , anyway, I don't get paid till the Tuesday so knowing I needed petrol I went and put some petrol in my car ,not a lot just enough to get me to work on that day knowing I get paid the following day. Now I use the pump where you pay at the pump, so I used my debit card with 100 pound cheque guarantee on it , now if my bank account was over its agreed overdraft it would not allow me to use it. so I placed my card in the pump , it let me stick a small amount of petrol in my car got receipt etc. Check my account , nothing showing , still in agreed overdraft. I get paid the next day and bank account is fine, nothing unusual.

Now with the cheque guarantee card it usually takes 3 working days for money to go from my account , bit like PayPal.

Today I have received a letter from NatWest telling me the day I placed petrol in my car I went overdrawn and have been charged for it, now yes I agree I was, but I have done this a lot of times and nothing no charges nothing its the same as PayPal.

None of this would surprise me if I had not used my cheque guarantee card and thinking it would take 3 days to reach my account, it doesn't anymore, its on that very day. So if you bank with NatWest and think it takes 3 days for money to leave your account from PayPal or using a cheque guarantee card well it seems that is not the case anymore so make sure you have the money on the day as the rules have changed.

pmduk

I assume you're talking about a debit card as the cheque guarantee scheme no longer exists. It's never a good idea to spend money in anticipation of receiving it, there are too many things to go wrong.

alanq

dam_fools wrote: »

Normally on a Saturday if any money is going in or out of my bank on Monday it will show Saturday , this has been the case for a long time.....I don't get paid till the Tuesday......

So why did you expect Tuesday's money to be available on a the Saturday?
"I get paid the next day" but Tuesday is not the next working day after Saturday.

dam_fools wrote: »

now if my bank account was over its agreed overdraft it would not allow me to use it.

I think that if you read your Terms & Conditions you will find that if a transaction would make you overdrawn or exceed your pre-arranged overdraft the bank can either refuse the transaction OR allow the transaction to go through as an unapproved overdraft whichever IT chooses..

dam_fools wrote: »

cheque guarantee card

As you correctly said initially it's a debit card. It may have also previously functioned as a cheque guarantee card but this has not been the case for over two years.

dam_fools

Thank you both for your replies.

Maybe slight confusion so I will try and explain it a bit better.

If I go to a petrol pump where you pay at the pump no matter if I have 1p , 20 pound or 5,000 pound in my account on that day it will say to me , 100 pound maximum spend as my card is a cheque guarantee card, NatWest have a 100 card or a 250 card.

The money does not leave my account on that day.

On Monday my day off, I get a call asking to go into work as someone is sick, I refuse to do a full shift but agree to do a 5 hour shift. Get in my car realise I have no petrol, no one at home to ask for help , so I thinking it will take days to go out of my account ( which it did ) I place petrol in my car and go to work.

Next day I get paid, everything is fine. The money goes out of the account on the day my account is in credit and it clearly shows that NatWest took the money on the day the account was in credit on my statement on that day.

Today I receive a letter telling me that on Monday my account was overdrawn. the money for the petrol left my account on the Tuesday, look at my statement now and the money left Monday.

This post is a for those who have NatWest accounts.

The reason I refer to Saturday and Tuesday is a mix up, what I am referring to is that on a Saturday if any funds are due into my account for on Monday it will show as available on Saturday.

The moral of the story is.

In the past I have used my card and the money has gone out days later after using it at a the petrol station and no charges have been gained, this time it was paid days later but NatWest have altered it leaving my account on the Monday overdrawn therefor gaining charges.

If you get funds available on Saturday and the money isn't actually there till the Monday don't use it as it seems NatWest's polices have changed and you may incur charges. I think since Steven Hestor resigned polices are changing and it will never happen again with me.

stclair

If you check your statement it will say something like this:

29 JULY 2013 POS 5693 27 JULY13 , ASDA , NEWCASTLE GB

The date highlighted in bold is the date the transaction took place and the date highlighted in red is the date it actually debited my account.

Therefore in this instance using your circumstances you would have been overdrawn on the 27 July as that`s the date the transaction took place.

However from a system point of view nothing has changed.

dam_fools

stclair wrote: »

If you check your statement it will say something like this:

29 JULY 2013 POS 5693 27 JULY13 , ASDA , NEWCASTLE GB

The date highlighted in bold is the date the transaction took place and the date highlighted in red is the date it actually debited my account.

Therefore in this instance using your circumstances you would have been overdrawn on the 27 July as that`s the date the transaction took place.

However from a system point of view nothing has changed.

No it says nothing like that, simply says 4 Aug.

I do have one of those cards that start with 4571 27/28; but either way it was taking when my account was in credit on one day and then reverted back a few days later to show it was taken when it wasn't, earning the bank charges.

Its fine am not bothered the post is more a warning to others as it is the first time it has happened to me and the last , they can claim their charges , incidentally I don't think NatWest can claim any kind of morality high ground with the way people do or do not use their Money.

Thank you for your time.

dtaylor84

dam_fools wrote: »

If I go to a petrol pump where you pay at the pump no matter if I have 1p , 20 pound or 5,000 pound in my account on that day it will say to me , 100 pound maximum spend as my card is a cheque guarantee card, NatWest have a 100 card or a 250 card.

Nothing to do with a cheque guarantee card -- you're not paying by cheque! In any case, the cheque guarantee scheme no longer exists.

You have a debit card, which the petrol station will request an authorisation on, then allow you to dispense up to £100 worth of fuel. Once you've finished, the amount of fuel used will be charged to your card.

The limit of fuel dispensed is up to the petrol station.

The money does not leave my account on that day.

The money may not leave your account on that day, it depends on how the transaction is sent to the bank. Ultimately, you have spent the money on that day and it may be removed from your account at any time: possibly immediately; possibly months later if the transaction gets "lost" and eventually picked up in an audit.

virgin_moneysaver

dam_fools wrote: »

Thank you both for your replies.

Maybe slight confusion so I will try and explain it a bit better.

If I go to a petrol pump where you pay at the pump no matter if I have 1p , 20 pound or 5,000 pound in my account on that day it will say to me , 100 pound maximum spend as my card is a cheque guarantee card, NatWest have a 100 card or a 250 card.

The money does not leave my account on that day.

On Monday my day off, I get a call asking to go into work as someone is sick, I refuse to do a full shift but agree to do a 5 hour shift. Get in my car realise I have no petrol, no one at home to ask for help , so I thinking it will take days to go out of my account ( which it did ) I place petrol in my car and go to work.

Next day I get paid, everything is fine. The money goes out of the account on the day my account is in credit and it clearly shows that NatWest took the money on the day the account was in credit on my statement on that day.

Today I receive a letter telling me that on Monday my account was overdrawn. the money for the petrol left my account on the Tuesday, look at my statement now and the money left Monday.

This post is a for those who have NatWest accounts.

The reason I refer to Saturday and Tuesday is a mix up, what I am referring to is that on a Saturday if any funds are due into my account for on Monday it will show as available on Saturday.

The moral of the story is.

In the past I have used my card and the money has gone out days later after using it at a the petrol station and no charges have been gained, this time it was paid days later but NatWest have altered it leaving my account on the Monday overdrawn therefor gaining charges.

If you get funds available on Saturday and the money isn't actually there till the Monday don't use it as it seems NatWest's polices have changed and you may incur charges. I think since Steven Hestor resigned polices are changing and it will never happen again with me.

Natwest no longer have 100 0r 250 cards & haven't since the cessation of the cheque guarantee scheme, just Visa debit, 1 fully functional & 1 basic. Your card being accepted is no indication that the funds are available, this is the case when used on off-line transactions such as airplanes, trains, retailers where they have a floor limit & your transaction falls below it, in any case a retailer gets authorisation that funds are available AT THAT TIME they still have 6 months to present the payment - I don't use them myself but do pay at pump come under an off-line transaction? Even so all forms of payment , cheques, cards & regular payments, the funds must be available & in account before payment made.

Hooloovoo

dam_fools wrote: »

Now I use the pump where you pay at the pump, so I used my debit card with 100 pound cheque guarantee on it

Before I bother commenting further, could you just clarify what the (now closed) cheque guarantee scheme has to do with your debit card payment?

You appear to be somewhat confused regarding general banking.

dalesrider

OP. This has nothing to do with Nat West.
When a transaction fully debits your account is down to when the RETAILER takes the funds. Many are now taking them a lot quicker.

Also that £100 limit the pump says is the limit the RETAILER has set. It used to be a lot lower. It has nothing to do with how much available you have in your bank account.
All the pump does is check you card is live with a £1 or £2 auth. So highly unlikely it would trigger a block due to lack of funds. It will then debit your account for the amount of petrol you take.
Had you used a pump in Europe it would auth for 120 Euro's and then debit for the correct amount. So in Europe if you are sailing close to your limit. You are more likely to see declines.

dalesrider

virgin_moneysaver wrote: »

do pay at pump come under an off-line transaction? .

NO.
Pay @ Pump have a ZERO floor limit and have to authorise EVERY card before use.