Flight Delay - CAA Upheld Complaint

Levant2c

Anyone else had the CAA investigate a claim for delay compensation and reply that they have upheld the complaint and sent the details back to the airline for further investigation and to expect a reply from the airline direct to myself?? No mention of timescale for airline to respond so not sure how long to wait before chasing again?

romanby1

Levant2c wrote: »

Anyone else had the CAA investigate a claim for delay compensation and reply that they have upheld the complaint and sent the details back to the airline for further investigation and to expect a reply from the airline direct to myself?? No mention of timescale for airline to respond so not sure how long to wait before chasing again?

You will be lucky if you get a response. I suggest a NBA letter with a copy of the CAA report and stating you will be issueing a claim in the Small Claims Court after 14 days. Also look up the Practice Directions if a defendant refuses to offer reasons for the delay.

Bucket_and_spade

CAA informed us they had passed our complaint back to T cook for reconsideration and that we should hear back direct from T.Cook within 8 weeks.T.Cook did reply but still refused to pay on grounds that the technical fault was beyond their control.By the way they have refused to tell us WHAT the technical fault was but airport staff told us at the time it was caused by the fact that they were unable to close the hold door on the aircraft.

stevemej123

Bucket_and_spade wrote: »

CAA informed us they had passed our complaint back to T cook for reconsideration and that we should hear back direct from T.Cook within 8 weeks.T.Cook did reply but still refused to pay on grounds that the technical fault was beyond their control.By the way they have refused to tell us WHAT the technical fault was but airport staff told us at the time it was caused by the fact that they were unable to close the hold door on the aircraft.

I believe the CAA did this with all outstanding claims. They wrote back to us too saying that since the ecj had come up with a comprehensive list of reasons for 'extraordinary circumstances' and then asked that the airlines re-assess their original decision. We received a reply from Jet2 today confirming their original decision.
OFF TO COURT WE GO.

Zissi

A family member had that response from the CAA over an Easyjet flight which had denied compensation for 'extraordinary circumstance' reasons (ground damage). After referral by the CAA, EJ changed their mind and agreed it was 'non-extraordinary'. Case settled.:j

supermac9

In our case (NEWCASTLE TO FARO, 25th AUGUST 2012, LS597) Jet2 were also asked by the CAA to reinvestigate, but all we received from Jet2 is one of their standard rejection letters. We haven't had any contact from the CAA (apart from an acknowledgement) since we first contacted them on 18.02.13.