Royal Mail want proof of "purchase price" not Ebay sale price

jennyjen

celestius wrote: »

So if you are selling for a profit you should really only claim the value of the item - even if it's not your usual line of sales. You can only claim up to £20 now anyway.

A loss of 1 in 10? something is definitely not right!

Maybe I'm whinging for a lost cause, but to me silver bullion is something a little different than regular retail. It's an investment with a globally recognized value - I guess a commodity. It's value is whatever it's value is at the time. My loss is not what was paid at purchase, because it's worth more now, not just to me, but to buyers and sellers globally. I cannot go and buy another silver coin at £15 and sell it at £21. Because it's worth £21.

Royal Mail lost £21.

I had to refund the buyer. So I'm down £6 literally.

custardy

celestius wrote: »

So if you are selling for a profit you should really only claim the value of the item - even if it's not your usual line of sales. You can only claim up to £20 now anyway.

A loss of 1 in 10? something is definitely not right!

The OP paid for recorded,so a higher cover
However Im thinking silver wont be covered

earthstorm

jennyjen wrote: »

I've been refused compensation in the past because I bought postage from the Royal Mail website and used a post box.

I use the online postage system from royal mail for all my post and i had an issue that RM sorted out quickly with a lost item, but was told after you print off the postage label and attach to item, you are suppose to take the item to a PO so they can check the item has the correct postage and give you a certificate of postage. to me this is pointless as if you have to take it an get checked at PO then why use the RM site to print postage, you may as well do this at the PO. Strange they don't state this on the online postage site.

Edit: printing recorded then you need to go to PO to get the Recorded label attached.

earthstorm

jennyjen wrote: »

Maybe I'm whinging for a lost cause, but to me silver bullion is something a little different than regular retail. It's an investment with a globally recognized value - I guess a commodity. It's value is whatever it's value is at the time. My loss is not what was paid at purchase, because it's worth more now, not just to me, but to buyers and sellers globally. I cannot go and buy another silver coin at £15 and sell it at £21. Because it's worth £21.

Royal Mail lost £21.

I had to refund the buyer. So I'm down £6 literally.

did you read this

http://www.royalmail.com/personal/help-and-support/I-need-advice-about-sending-money-and-jewellery

campdave

Had they done so, we wouldn't be having this thread.

jennyjen

It's not money or legal tender, it's bullion. And all that being said it's not overly valuable, £21 in theory is covered for 1st classed signed for, it's just this "bought for price" thing that seems a little unique in this case.

hollydays

jennyjen wrote: »

I understand that logic, but it's not like I can go and buy another silver coin at £15, it's value really is £21 +

With regular stock you can just go back to the supplier.

I sometimes visit other countries, buy stuff cheaply and sell on eBay to make a good profit. I could argue that same argument, ( i bought it abroad and im not going to be able to go back and buy it again at that price) but its a tenuous argument, but if ever I lose an item ( rare) its a risk and I write it off. The rest of my profits are good, that's life.

jennyjen

earthstorm wrote: »

I use the online postage system from royal mail for all my post and i had an issue that RM sorted out quickly with a lost item, but was told after you print off the postage label and attach to item, you are suppose to take the item to a PO so they can check the item has the correct postage and give you a certificate of postage. to me this is pointless as if you have to take it an get checked at PO then why use the RM site to print postage, you may as well do this at the PO. Strange they don't state this on the online postage site.

Edit: printing recorded then you need to go to PO to get the Recorded label attached.

Yeah it does seems odd. And many times staff have made annoyed comments when I've brought in bag full of items like "didn't you save your online receipt" or "didn't you print off" etc, when I've asked for proof of postage at the PO.

jennyjen

hollydays wrote: »

I sometimes visit other countries, buy stuff cheaply and sell on eBay to make a good profit. I could argue that same argument, ( i bought it abroad and im not going to be able to go back and buy it again at that price) but its a tenuous argument, but if ever I lose an item ( rare) its a risk and I write it off. The rest of my profits are good, that's life.

It's not really the same thing because silver is silver. There's no mark up.

soolin

custardy wrote: »

The OP paid for recorded,so a higher cover
However Im thinking silver wont be covered

I'm almost convinced it won't be covered, one of the definitions for no compensation is if item can be exchanged for cash...and I thought all silver in the Uk was bullion and therefore had a cash value as it is traded by weight.