Sky dont care

earthstorm

wiogs wrote: »

So not leaving Sky I take it.

not unless another ISP pops up in our area, but saying your leaving is usually the only way to get action with some companies

brewerdave

Sorry earthstorm -but I agree with visidigi - TS do not have the power to enforce timescales in a case like this -TOTALLY different from a Public Safety issue...and before you go off on one - I also have worked with TS over many years in the food and drink industries

earthstorm

brewerdave wrote: »

Sorry earthstorm -but I agree with visidigi - TS do not have the power to enforce timescales in a case like this -TOTALLY different from a Public Safety issue...and before you go off on one - I also have worked with TS over many years in the food and drink industries

I can only go off with what was informed and it did the trick in regards of Sky

scoobers

Pretty much a similar situation for me, no broadband for 3 weeks. Having to use mobile internet and have been told by Sky that I'm not entitled to anything from them. I have spent about £65 on mobile top-ups.

earthstorm wrote: »

This may be a long rant.

We had a Sky TV contract and our home phone was with Talk Talk and our Broadband with o2 and we were happy.

But then o2 sold their Broadband to Sky, so rather than wait until sky finally took over our BB and having to pay the same rate for BB as we were paying o2, we looked at the sky site to add BB to our TV package.

we found that we could get BB at 1/2 the price we were paying o2 and if we added Skytalk it worked cheaper that we were paying talktalk/o2 and sky as separate bills, so we added BB and ST to our TV package and all went smoothly on changeover day we noticed no phone service but had BB, so thought its just changing over the next day still no phone but getting BB, contacted sky, line test showed line fault so they had to pass this to BT openreach, 2 days later this was fixed , they say an openreach engineer had disconnected a cable in the junction box. Sky credited our account with £50, so fine all working then last friday 2 aug. the BB kept disconnecting, so contacted sky, after all the troubleshooting and still the issue so i get no problem we will need to do a line test. after the test they call back, we could find no fault ion your line, so we will look into this. Still BB kept dropping and now a crackling on the landline. contacted sky again go through troubleshooting, still same issue , so again another line test, this time we have found a fault on line, so need to contact Openreach, please hangon, comes back Openreach cannot get out until tomorrow, but wont need access to your property. finetiomorrow come and went still issue, so contact sky, hangon we wee contact openreach, sorry they did not get out but they have assured me and engineer will be out later today or tomorrow at the latest, well tomorrow arrived and still same issue, so i decided to email the top man Jeremy Darroch. I then get a call from a Sandra from their Executive Support Team, who assured me that openreach have stated they will have engineer assigned today, well this Sandra have been phoning me every morning and afternoon before she leaves to with process reports which she was getting annoyed as openreach were just telling her an engineer would be assigned tomorow but never does. Today she calls and says she has escalated this to the higher ups at openreach, but she will not be back into work until friday and no one else could help in this case, but she suggested for internet i go out and purchase a mobile broadband dongle so i can get consistent internet and they would credit the cost of the dongle onto my sky account. No mention of the internet costs in using the dongle.

But i am sure this is a clear case of breach of contract on skys part

earthstorm

brewerdave wrote: »

Sorry earthstorm -but I agree with visidigi - TS do not have the power to enforce timescales in a case like this -TOTALLY different from a Public Safety issue...and before you go off on one - I also have worked with TS over many years in the food and drink industries

TS have a lot more powers now

brewerdave

earthstorm wrote: »

TS have a lot more powers now

...however, on my local TS site :-
"However it should be noted that, in civil or criminal matters, we cannot force a business to refund money or resolve a complaint. Only the courts have this power." -no change there then !!!

earthstorm

brewerdave wrote: »

...however, on my local TS site :-
"However it should be noted that, in civil or criminal matters, we cannot force a business to refund money or resolve a complaint. Only the courts have this power." -no change there then !!!

so what the OFT say is wrong then. TS will create files/reports on a businesses activities that allows then to get a court order against a business to force a business to refund monies etc.

visidigi

They say that they have more power to enforce 'consumer protection law'

Thats fine. Great. Fantastic.

Now tell me how that means they can now enforce individual case timelines and refunds?