Mystery Shopping Thread 25 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES

enevel

enevel wrote: »

kwoolley@frontlinefocus.com

Dear Ms Woolley,

I am contacting you as President of Frontline Focus about the urgent matter of payment in the mystery shopper account #1*****.

Last November and December I completed three [client name] mystery shops for your company – in each case it was confirmed that I would be paid, yet no payment has been received. The total outstanding is £**.**. I have, since 3rd January, been involved in a long string of correspondence with your staff – first with Branden Day, then with Carrie-Ann Kroll. My emails have generally been ignored, promises to get back to me broken, or I have been given false claims that payment is being processed.

Please note that, following prior warning, I have today applied late payment charges and interest of £**.** – meaning the sum now owed is £**.**. If this sum is not paid in full within seven days, formal legal action will be taken against your company – which will result in further fees and charges being applied to this.

Please note that I am aware of a significant number of similar cases, in which UK-based individuals carried out mystery shopping for Frontline Focus and have not been paid. In the absence of any evidence to the contrary, it would appear to me that your company is carrying out a criminal scam, with no intention whatsoever of paying people for work completed. I am presently compiling a dossier, with a view to informing law enforcement agencies and the media about your company.

I loo forward to your urgent response in this matter.

Regards,
********

Those using this forum may be interested to learn that this account was settled in full by Frontline Focus, within the seven days of the above email being sent. Late payment charges were paid in full. I would strongly advise others in the same situation to send a similar note to the same address.

sukitnsee

enevel wrote: »

Those using this forum may be interested to learn that this account was settled in full by Frontline Focus, within the seven days of the above email being sent. Late payment charges were paid in full. I would strongly advise others in the same situation to send a similar note to the same address.

Well done enevel, persistence does pay off. You deserved that and thanks for keeping us up to date.

whitelabel

enevel wrote: »

Those using this forum may be interested to learn that this account was settled in full by Frontline Focus, within the seven days of the above email being sent. Late payment charges were paid in full. I would strongly advise others in the same situation to send a similar note to the same address.

Good to hear, did you also receive a written reply/apology ?

Big_Graeme

TNS money in the bank this morning :-)

Sunny_spell

Hi samtastic7, could you please move your post from Alerts thread here? Seems to me that MF proofreaders are being a pain or a headache today?

samtastic7

Sunny_spell wrote: »

Hi samtastic7, could you please move your post from Alerts thread here? Seems to me that MF proofreaders are being a pain or a headache today?

sorry wrong thread..

(Generally, were members of staff helping customers or did some customers appear to be hanging around not knowing where to go? - Some customers did not seem to know where to go

Please explain if customers did not seem to know where to go.)

no this is on the gfk questionnaire
think I had too much sangria last week. lol

Sunny_spell

samtastic7 wrote: »

sorry wrong thread..

(Generally, were members of staff helping customers or did some customers appear to be hanging around not knowing where to go? - Some customers did not seem to know where to go

Please explain if customers did not seem to know where to go.)

no this is on the gfk questionnaire
think I had too much sangria last week. lol

They didn't ask you how this fact that the customers did not seem to know where to go, made YOU feel, did they?:)

Tolteca87

MF money showing as pending for the 14th.

skintsocks

If anybody hasn't noticed, it's time to update your profile questionnaire on GFK in preparation for the summer months.

emmylc

skintsocks wrote: »

If anybody hasn't noticed, it's time to update your profile questionnaire on GFK in preparation for the summer months.

Oooh fab - thanks for that, those assignments were good last year