Flybe ignoring my complaint letters

gterr

Hi there,
Can anyone help? Husband and I had a flight delay in June, plus absolutely awful handling of the delay at the airport (no Flybe agent available, no info, no snack vouchers, wrong info when we finally found someone to speak to).

I found the email address for complaints ([EMAIL="customer@flybe.com"]customer@flybe.com[/EMAIL]) and emailed the story, asking for compensation. I got the standard auto reply, which said my enquiry would be dealt with in under 28 days. The 28 days came and went, so I sent another email into the same email address, with the reference number they had issued, asking them why I had had no response, and copying in my original message. Got the standard auto reply again.

That was a week ago and I have heard nothing further.

What should I so? Is there an escalation number or email address I could try?

Thanks for your time.

bazaar_2

gterr wrote: »

Hi there,
Can anyone help? Husband and I had a flight delay in June, plus absolutely awful handling of the delay at the airport (no Flybe agent available, no info, no snack vouchers, wrong info when we finally found someone to speak to).

I found the email address for complaints ([EMAIL="customer@flybe.com"]customer@flybe.com[/EMAIL]) and emailed the story, asking for compensation. I got the standard auto reply, which said my enquiry would be dealt with in under 28 days. The 28 days came and went, so I sent another email into the same email address, with the reference number they had issued, asking them why I had had no response, and copying in my original message. Got the standard auto reply again.

That was a week ago and I have heard nothing further.

What should I so? Is there an escalation number or email address I could try?

Thanks for your time.

imho your better off writing to them by snail mail. send it recorded delivery, give them 14 days to respond, also see if there is a thread dedicated to your airline, youll get better help