CC Chargeback an Amazon Marketplace Seller

svds

Why Amazon's statement that says "Marketplace Sellers on Amazon.co.uk offer a returns policy which is equivalent to or better than the returns policy offered by Amazon.co.uk" might not be true.

Hello All

I bought an £85 Router/Modem on the Amazon.co.uk Marketplace with a company I shall refer to as FM and paid with my Amazon credit card (a Mastercard issued by BoA), which was charged by "AMAZON MKTPLCE EU-UK AMAZON.CO.UK"

The item was ordered on 17 June and delivered some day between 21-25 June. Within 4 days a serious fault became apparent, but I initially suspected my peripheral equipment was to blame. It wasn't until I had replaced said equipment that I realised the Router itself was at fault and requested a Return&Refund from Seller FM on 24 July. Besides, I have since found out that the product code of the router does not quite tally with what was advertised on Amazon's site.

To cut what is a long story short, the Return was refused both by FM and the A-Z Guarantee Claim as I did not inform FM within 14 days. Amazon says they cannot help me further.

So my next option is to claim a refund through the Mastercard Chargeback Scheme (note that only items over £100 are covered under Section 75).

Any thoughts on why it would or would not apply in my case?

Thanks for reading!

Hintza

Return it to the seller for repair, replacement or refund.

svds

Hintza wrote: »

Return it to the seller for repair, replacement or refund.

Thanks for the speedy reply, but as said the seller has refused a replacement or refund.

visidigi

svds wrote: »

Thanks for the speedy reply, but as said the seller has refused a replacement or refund.

Then you need to make them aware of your rights...SoGA.

svds

visidigi wrote: »

Then you need to make them aware of your rights...SoGA.

Have done that too.. Like I said I have been refused the refund.

Any ideas on the chargeback scheme?

wealdroam

svds wrote: »

Any ideas on the chargeback scheme?

Read this:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

visidigi

svds wrote: »

Have done that too.. Like I said I have been refused the refund.

Any ideas on the chargeback scheme?

They can refuse the refund. But they cannot refuse a resolution via repair or replacement.

Chargeback will only work if you have given the retailer the opportunity to resolve via one of their three options. If you are insisting on a refund then the chargeback won't be successful as the retailer will just dispute it As you haven't given them the opportunity.

svds

wealdroam wrote: »

Read this:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

Consider it done, but I would like to know other people's opinion.

For me, it raises the questions 1) what are the time frames involved, 2) is there a difference between the item being faulty on delivery or it developing a fault.

Any thoughts or experiences are much appreciated

Thanks

svds

visidigi wrote: »

They can refuse the refund. But they cannot refuse a resolution via repair or replacement.

Chargeback will only work if you have given the retailer the opportunity to resolve via one of their three options. If you are insisting on a refund then the chargeback won't be successful as the retailer will just dispute it As you haven't given them the opportunity.

Many thanks for the reply. I have suggested all three to the seller, but the seller keeps referring me to the manufacturer's warranty. (On a side note, the manufacturer was not able to help me)

visidigi

Why not? What's the fault? - of course they aren't obligated to, but still odd to see refusal...

svds

visidigi wrote: »

Why not?

Because they prefer to ignore the Sale of Goods Act, I guess.

What's the fault? - of course they aren't obligated to, but still odd to see refusal...

Why are they not obligated?

Edit: The faults are intermittent system resets/restarts a few times a day, connectivity issues with wifi enabled SMART equipment, internet connection dropping ~10 a day, and a few more issues.