Confused - I thought technical problems were claimable?

mcalping

I received an e-mail regarding my claim. I have an extract below;
Having carried out a full investigation the specific circumstances surrounding the delay to your own inbound flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

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I thought that if the faults were of a technical nature, then they could be claimed against. They are now stating extraordinary technical issues. Is this correct?

111KAB

mcalping wrote: »

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I thought that if the faults were of a technical nature, then they could be claimed against. They are now stating extraordinary technical issues. Is this correct?

You should be posting on TC thread. Answers are on page one of that thread.

Vauban

I'm confused - because I can't be @rsed to read! (Honestly, you invite it; you really do.)