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E-bay buyer has 2 different addresses
bobpat_2
Posts: 167 Forumite
Hi, I am an occasional seller, and have just sold an item. I have printed the address of the buyer from the Paypal e-mail I received. I now find that his e-bay address is different altogether, both are confirmed addresses. What do I do please?, refuse to send, and cancel the sale?. I rang e-bay CS, and she said I must send to the Paypal address, help.
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Comments
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If you want paypal seller protection then you need to send to the paypal address.
Check out the postage 'sticky' thread.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
As soonlin's post.
If you want to be absolutely sure, contact the buyer and get them to confirm which address. Refunding if they want to change and asking them to pay again adding in the correct address.
If you aren't going to send it tracked, then there's little point, other than if you feel they may do a chargeback in the future, in which case the Paypal address and a COP would protect you.
But read the sticky and make a judgement.0 -
They aren't always right, but why bother asking if you weren't going to believe them?I rang e-bay CS, and she said I must send to the Paypal address, help.
The Ebay address is the registered address, all buyers get an option to use any address on checkout, this is the one that is sent to Paypal and on to you, thus it is the address you should send to..0 -
For Paypal Protection then you must send to a confirmed address on their paypal account.They aren't always right, but why bother asking if you weren't going to believe them?
The Ebay address is the registered address, all buyers get an option to use any address on checkout, this is the one that is sent to Paypal and on to you, thus it is the address you should send to.
If they want you to send to another address and anything goes wrong you wont be protected, so you just ask them to add the address to their paypal account and get the address confirmed by Paypal0 -
earthstorm wrote: »For Paypal Protection then you must send to a confirmed address on their paypal account.
If they want you to send to another address and anything goes wrong you wont be protected, so you just ask them to add the address to their paypal account and get the address confirmed by Paypal
It does not have to be confirmed.
Protection doesn't stop at sending to the address on the Paypal transaction, you would do well to read the postage sticky before giving incorrect advice!0
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