E-mail and Jelly Bean Problem

GT60

Hi
i have updated my samsung S11 to jelly bean from ice cream
But now i cannot send e mails using my e mail client and Mobile data i can recieve them though

Yet when using Wi Fi i have no issue's
Has any one else had this problem and do you know a fix?
Thanks

JJ_Egan

Remake your email setup if its an SGS2 .

jje

GT60

JJ_Egan wrote: »

Remake your email setup if its an SGS2 .

jje

????????
do you mean reset my e mail again?
If so i have done several times and even factory reset on the advice of Samsung.

Thanks

IanR2012

GT60 wrote: »

Hi
i have updated my samsung S11 to jelly bean from ice cream
But now i cannot send e mails using my e mail client and Mobile data i can recieve them though

Yet when using Wi Fi i have no issue's
Has any one else had this problem and do you know a fix?
Thanks

Do you have Sync on only in Wifi Mode?

I believe Sync needs to be on for email to push with JB, but didn't with ICS (at least with TouchWiz, not sure about stock).

GT60

IanR2012 wrote: »

Do you have Sync on only in Wifi Mode?

I believe Sync needs to be on for email to push with JB, but didn't with ICS (at least with TouchWiz, not sure about stock).

I was told the same and as far as i can work out it has got sync turned on but i wouldnt put my life on it.

if someone could give me step by step instrutions on how to check it that would be great.
thanks

IanR2012

GT60 wrote: »

I was told the same and as far as i can work out it has got sync turned on but i wouldnt put my life on it.

if someone could give me step by step instrutions on how to check it that would be great.
thanks

Hmmm, just checked on my own phone (JB 4.1.2) and Sync doesn't differentiate between Wifi and Mobile data. I thought it did, maybe it used to or I've confused it with Peak and off-Peak which it does differentiate.

So doesn't explain why you have it working in Wifi but not when on Data.

Anyhow, Open up the mail app, go to settings, select the account and scroll down to "Sync Email" and make sure the check box is checked.
Then scroll down a little further and go to "Sync Schedule" and make sure both peak and off-peak are regularly syncing.

...but now I'm thinking this isn't your issue:(


added:
And Sync needs to be on under the notifications pull-down

GT60

Anyhow, Open up the mail app, go to settings, select the account and scroll down to "Sync Email" and make sure the check box is checked.
Then scroll down a little further and go to "Sync Schedule" and make sure both peak and off-peak are regularly syncing.

...but now I'm thinking this isn't your issue:(

done all this


added: BUT where do i find this?
And Sync needs to be on under the notifications pull-down ?????[/QUOTE]

thanks

IanR2012

GT60 wrote: »

added: BUT where do i find this?
And Sync needs to be on under the notifications pull-down ?????[/QUOTE]

thanks

What level of JB do you have?

If you pull-down the Notifications panels (just sliding finger down from top) there is a set of switches turning various things on-and-of ie. wifi, gps, sound, bt, blocking etc. Scroll these switches across and you'll find "Sync" to the right.

This was changed in a recent update, I'm not sure there used to be a Sync switch.

If you don't have it, go into Settings and into "Data Usage", then check under options and make sure "Auto sync data" is checked on.

GT60

Yep that Sync is on
as for the level of JB i dont have a clue all i did was plug my phone into the pc and Kies did the rest