Monarch caught with their pants down?

tc5712

To summarise:
I was delayed 04/06/13 on ZB812 Luton-Bodrum because ZB057 Faro-Luton earlier that day had a 'technical' fault that Monarch is claiming is an 'extraordinary circumstance'. All pretty standard stuff so far.

But wait! Here is the quote from the rejection letter on my (ZB812 - Luton - Bodrum) delayed flight, "Our records show that the aircraft that was originally scheduled to operate your flight had to return to stand in Faro on its previous flight, due to it developing a left and right wing leak message and a left bleed fault. This rendered the aircraft unserviceable and unsafe to operate until the requisite rectification work could be completed".

Now I have been emailed by someone that is claiming for the delay on ZB057 - Faro - Luton, and I quote "Our records show that the aircraft originally scheduled to operate your flight suffered a fault with the power system used to circulate air in the cabin, during taxi to the runway for your departure. As a result, the aircraft returned to the airport stand and was subsequently declared unserviceable and unsafe to operate".

The trouble is how do I use this information?

111KAB

tc5712 wrote: »

The trouble is how do I use this information?

Post on Monarch thread as it may help others.

Decide if you just want to show Monarch up in Court or give them one final chance (given your evidence) to settle out of court on your terms.