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Should I report this estate agent?
suebfg
Posts: 404 Forumite
We have recently purchased a house. The purchase took over 5 months to complete as it came to light that a loft conversion didn't have the required permissions and the vendors had to go through a regularisation process.
The thing is that sales on this house have fallen through several times previously and at least once with this same estate agent. We went over this several times with the estate agent, as did our solicitor, and they kept saying it was because the other buyers ended up buying elsewhere.
I suspect that the estate agent knew and covered it up - the local estate agents do talk to one another and I think this was the reason for the various sales falling through. Would you report the estate agent or is it more hassle than it's worth? They are local to us.
The thing is that sales on this house have fallen through several times previously and at least once with this same estate agent. We went over this several times with the estate agent, as did our solicitor, and they kept saying it was because the other buyers ended up buying elsewhere.
I suspect that the estate agent knew and covered it up - the local estate agents do talk to one another and I think this was the reason for the various sales falling through. Would you report the estate agent or is it more hassle than it's worth? They are local to us.
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Comments
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You have no proof that the EA has done anything wrong. Even if you did, who would you report it to?Eat vegetables and fear no creditors, rather than eat duck and hide.0
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It was misdescribed as a bedroom - the estate agent clearly got that wrong. I thought I could complain to the Property Ombudsman or even the Office of Fair Trading,0
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You'd be on a hiding to nothing: the agent acts on the information supplied by the vendor. They are not in a position to know or check whether planning permission has been applied for or buildings regsr it adhered to by the vendor. That's not their area of expertise as that's what your conveyancing solicitor is for.
The agent has no responsibility to you as they are acting for and taking fees from the vendor.0 -
What would you want to achieve from making a complaint?0
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It didn't have consent, and the purchase got delayed while the sellers got consent, and then you bought it.
What's the substance of your complaint, and what end result do you want from the complaint?0 -
The property was misdescribed and there is a pretty fair chance that we were lied to over and above this during this process. Having researched this online, I do have grounds for a complaint.0
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The property was misdescribed and there is a pretty fair chance that we were lied to over and above this during this process. Having researched this online, I do have grounds for a complaint.
OK, but what do you want to achieve from the complaint?
When you submit the complaint, specifically what outcome are you desiring?0 -
OK, but what do you want to achieve from the complaint?
When you submit the complaint, specifically what outcome are you desiring?
If your pushy questions about the OPs motivations are answered are you going to help, or are you just wanting to be the big man and laugh at the OP for being disgruntled at the bad service received?
I imagine youre asking the question because you're so self centred that you think the only reason to make a complaint is for personal gain, compensation etc, well here's a thought; Maybe some people make complaints that although they wont personally benefit frrom, future customers receive may a more honest and reliable service and don't have to put up with the same !!!! that the OP has.0 -
The property was misdescribed and there is a pretty fair chance that we were lied to over and above this during this process. Having researched this online, I do have grounds for a complaint.
So why are you asking us for our opinions then?Eat vegetables and fear no creditors, rather than eat duck and hide.0
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