Help - Wrong top up voucher!

kaky

Help dilemma.....Last week as the summer holidays are here I thought I would treat my son to a £5 top up!!! (He's with orange. They can do 10p upwards which is fine for emergency calls etc etc).
Went into my local shop. Obtained the top up.
Today when I tried to top up I discovered they'd given me a Vodafone top up!! (This wouldn't of occurred if I had done the usual orange 50p)!!
Off the record I've been told the shop won't sort out a refund from Vodafone to Orange, and if I they do the person that accidently gave me the incorrect voucher will be charged the £5 out of his wages!!!?? :embarasse:shocked:
Surely this is wrong and Vodafone can credit the shop so I can get the correct top up without someone being penalised????
And no I do not know anyone on Vodafone top up to avoid all this mither!:mad:. What are my rights? Can the shop get a refund without penalising the member of staff??

Roland_Sausage

Sell the Vodafone voucher on one of those sites like sellyourcredit.com or even ebay. You should get about £3 back for it.

DUTR

kaky wrote: »

Help dilemma.....Last week as the summer holidays are here I thought I would treat my son to a £5 top up!!! (He's with orange. They can do 10p upwards which is fine for emergency calls etc etc).
Went into my local shop. Obtained the top up.
Today when I tried to top up I discovered they'd given me a Vodafone top up!! (This wouldn't of occurred if I had done the usual orange 50p)!!
Off the record I've been told the shop won't sort out a refund from Vodafone to Orange, and if I they do the person that accidently gave me the incorrect voucher will be charged the £5 out of his wages!!!?? :embarasse:shocked:
Surely this is wrong and Vodafone can credit the shop so I can get the correct top up without someone being penalised????
And no I do not know anyone on Vodafone top up to avoid all this mither!:mad:. What are my rights? Can the shop get a refund without penalising the member of staff??

In another thread you suggest to a participant to check their insurance, how can you not check a top up voucher?
You can get a refund if the packaging is unopened, if it is a voucher at the till like at the supermarket you could have checked at the time and should have done, I don't know how much your time is worth, but perhaps it's more cost effective to write the loss off, if you cannot gift it to somebody else.

Earthworm

This tests my memory it has been years since I worked in a shop. If this was purchased through a PayPoint machine the original ticket can be refunded, provided it has not been used within 1 hour. This is plenty time to establish that a mistake has been made. Outside this time no refund will be given.

McKneff

In future, why go to the trouble of having to go to a shop.

Ring 453, set up a top up account, all it takes then each time you want to top us is to ring 453, say top up, give them 3 numbers and an amount and you are then topped up.

kaky

Earthworm wrote: »

This tests my memory it has been years since I worked in a shop. If this was purchased through a PayPoint machine the original ticket can be refunded, provided it has not been used within 1 hour. This is plenty time to establish that a mistake has been made. Outside this time no refund will be given.

Thanks for that. This is what happened but I never checked the receipt until a few days later!!!

CupcakeGirl

I have a similar issue in that I recently bought a top-up voucher in Morissons for the wrong network (I used to be with T-Mobile) using my debit card. I went straight back in to the shop (within 2 minutes) once I'd realised my mistake but they said they couldn't help me and that T-Mobile should be able to refund it. Since then I've been passed from pillar to post and I cannot believe that, in this technological age, neither the shop nor network can trace the serial number on the voucher to prove that it has not been used, void it and refund me my £20. Both say that the other should be able to. I wouldn't usually top up in this way but it was just down to circumstances at the time and, no, I don't know anyone on the network to sell it to privately.

Buzby

The voucher system complicates matters - as there are different types. A network shop has the ability to cancel if the code is unused, however at the PayPoint type machine the network is distant, your purchase is indirect and from the terminal operator who is the supplier. Their terms of sale, and usually printed on the slips, is no refunds allowed, so arguing 'rights' or what is expected doesn't get you far!

I now only top up online or at an ATM - much easier!

CupcakeGirl

Thanks Buzby. A frustrating and expensive lesson to have learned. I will avoid vouchers now at all costs.