Samsung Not Honouring Warranty...

OlliesDad

custardy wrote: »

and changes nothing in your possible resolutions

If this is covered under SOGA then I could see that the OP's condition may change what is deemed a significant inconvenience. However as it is second hand, they are down to whatever Samsung are willing to offer.

renegadei

The phone is at the warrant repairs service....they know of ALL the issues.

I do have a backup cheap phone but it does not have the same conveniences as the samsung.

Can I not get a replacement as this is the 3rd time gone for repairs in the first year:(...???

wealdroam

renegadei wrote: »

Can I not get a replacement as this is the 3rd time gone for repairs in the first year:(...???

Probably not. You have no statutory rights in this situation.

As I said earlier:

wealdroam wrote: »

Samsung's only responsibility to you is that afforded by their warranty.

...any manufacturer's warranty is in addition to your statutory rights and may well have restrictions in it... like perhaps 'we will only repair'.

You need to read and understand the terms of the Samsung warranty.

Also, please re-read powerful_Rogue's most recent post and explicitly answer the questions posed there.

In particular, what was Samsung's response when you pointed out to them that they had returned a phone with only half the memory of that sent to them?

renegadei

Thanks for ALL your help and info...!!!! :o:o:o:o:o:o:o:o:o:o:o:o

powerful_Rogue wrote: »

Is the phone faulty at the moment?

yes.....samsung warranty service have it at the moment.........!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Have Samsung refused to repair the handset? No..currently at warranty service

Have you advised Samsung they have sent you back a 16GB version instead of a 32GB? What was their reply?

They did not believe me until i sent proof of imei and serial............!!!!!!!!!!!!!!:(

quote from samsung warranty website.

"The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty"

renegadei

Hi,

How do I find out if seller was private or business....he has since relisted another exact same handset...???

Thanks.

"If it is new or secondhand and purchased from a business seller then SOGA will apply". quote from Earthstorm.

wealdroam

renegadei wrote: »

Hi,

How do I find out if seller was private or business....he has since relisted another exact same handset...???

Thanks.

"If it is new or secondhand and purchased from a business seller then SOGA will apply". quote from Earthstorm.

Firstly, is the seller showing as a business seller on ebay?

The suggestion re business versus private seller was made in posts #7 and #8.

renegadei

wealdroam wrote: »

Firstly, is the seller showing as a business seller on ebay?

The suggestion re business versus private seller was made in posts #7 and #8.

No it does NOT say business seller..:(

earthstorm

renegadei wrote: »

Hi,

How do I find out if seller was private or business....

In any of his listings on the right hand side column somewhere under his username ( usually undr where is says Save this seller) it is state "Registered as a business seller" if it does not then its a private seller and you have less protection

renegadei

Thanks...hes a Private Seller....

wealdroam

renegadei wrote: »

...he has since relisted another exact same handset...???

Maybe you could further examine his ebay selling history to determine if it is more like that of a business?

But even if he is a business, as I said earlier, you will struggle.

Firstly, you will need to prove that the phone he sold you is/was inherently faulty.
As you now no longer have that phone (been replaced by one with smaller memory), I cannot see that happening.

Even if you could prove an inherent fault, the seller can choose either a repair, or replacement or refund. Any refund could be reduced to take account the use you have had.
The seller will choose the cheapest remedy.

I cannot help but think you best bet is to keep on at Samsung to provide a phone that matched the one you originally sent them.