Asda glasses???

1jim

Good experience for me
Just been back for a light adjustment and they replaced the nose pads with cushioned ones. 2 pairs for £99 thinner lenses, anti reflective coatings, and one of the pairs hand sunglass tints. Every other optician I've used have charged extra for these

arbroath_lass

Asda are excellent. Between me and OH we've had single vision, sunglasses, varifocals and driving lenses (and reactions on some of them) plus swimming goggles - never had any issue with quality with any of them.

zenmaster

I got two excellent pairs of top end coated varifocals from Asda a couple of years ago for around £200.

I've just had the lenses replaced by and independent optician in one pair for £250 and I really can't tell the difference.

System

worst opticians ever ! told me my dd didnt need her glasses anymore after a short period of problems went to a proper optician to find that not only did she need her glasses but her prescription had changed.

ThumbRemote

I had a problem a few years back - got some new glasses from there, and within a fortnight the lenses had significant scratching on them. I've worn glasses for many years and never seen that before so was certain it wasn't anything I'd done.

Took them back to the store, they sent off to the manufacturer who came back and said there was no manufacturing fault. Ended up writing to head office in Leeds, who agreed I could have a replacement pair, which have been fine since.

So not sure if that's poor service from them initially, or good service in the end....

sjlou

my oh is an optician and works as a locum, in Asda, Specsavers, Boots etc.... He always recommends ASDA to family.

The level of customer services will vary from store to store dependant on the dispensing optician and the optical assistants. Like any store!

For those of you who had problems with the optician, that could happen anywhere! They all have the same training after all.

If you're after top level lenses ask for esselor, you will have to pay more than their standard lenses but not as much as you would elsewhere. The reason a lot of the stores do not offer them is because they make less profit on them than the standard lenses, but they are available.

knightstyle

We went in today and ordered 3 pairs, 2 for me and 1 for DW who also wears contacts.
Excellent service in the S!!!!horpe shop, now waiting for them.

mttylad

If you do have a problem (and tidus will likely be thinking the same as me) please do not shout and scream at the staff - they do not make the glasses, you choose them - they just fill out the forms.

Polite complaints get you good service there, ranting and shouting do not, they get poeples back up and make a poorly paid asda colleague have yet another harassing day.

Crocswearer

I am about to go to ASDA Opticians for my 3rd annual eye test. For the last 2 years my varifocals from ASDA have been excellent - no complaints at all.

My one minor complaint today is that the price list is no longer available on the website. I just called customer services, and they said they took the details away because you 'can't buy our glasses online'. So what? I know I need to go to the store to buy them, but I want to know how much its going to cost! It can't be that difficult to put the prices up and state 'not available for online purchase', can it?

Rant over ...

mttylad

The online opticians and instore are 2 different branches of the business.