friday morning maintenance

soolin

I do hope it is just the usual Friday morning maintenance causing issues, but having finally got a bit of motivation yesterday I listed a handful of new stock to comply with the new TRS requirements. I thought I should give it a try pending the change in rules.

This morning though the total number of listings is correct, but only 1 item shows on the dashboard pop up as 'eligible'.

However all the new listings have the following:

a free postage option
a special delivery option
1 day despatch
14 day return policy

fingers crossed it shows up properly later

Strapped

It takes a while to catch up. I updated some of mine last night, but the qualified listings hasn't changed yet.

theonlywayisup

The pop up gives you the date it was working from, which is up to 48 hours behind.

However, there are well documented threads on PS boards to do with this giving incorrect info along with the bulk edit information giving false negative readings.

soolin

Thank you, my pop up is still saying none eligible- but it has only been 24 hours or so since I listed them so I will be patient

charlies_mum

I had the same problem. Mine was because I had the free postage set to second class, and it needs to be first

soolin

charlies_mum wrote: »

I had the same problem. Mine was because I had the free postage set to second class, and it needs to be first

The free option does not need to be 1st class.

I now have one eligible despite them all having the same criteria , so maybe they are finally updating slowly. I am going to leave it until day 3 and then Give Dublin a ring and ask.

The requirements are:

On each listing, you must offer:
A minimum returns period of 14 calendar days, using the new way of specifying your returns policy.
1-day or same-day dispatch
An express delivery option – offering delivery within 1 day.
A free delivery option.

I've got the updated returns, 1 day despatch , and in postage I have free postage via 2nd class, plus 1st class, special delivery or airmail.

charlies_mum

soolin wrote: »

The free option does not need to be 1st class.

I now have one eligible despite them all having the same criteria , so maybe they are finally updating slowly. I am going to leave it until day 3 and then Give Dublin a ring and ask.

The requirements are:

On each listing, you must offer:
A minimum returns period of 14 calendar days, using the new way of specifying your returns policy.
1-day or same-day dispatch
An express delivery option – offering delivery within 1 day.
A free delivery option.

I've got the updated returns, 1 day despatch , and in postage I have free postage via 2nd class, plus 1st class, special delivery or airmail.

Sorry, I must have misunderstood. I was trying to get the fast and free symbol on my listings and in order to qualify for that your free option must be first class.

I changed about 25 of mine yesterday so that they qualify, and my seller dashboard is showing that I only comply on 2, so there is definitely a delay.

soolin

charlies_mum wrote: »

Sorry, I must have misunderstood. I was trying to get the fast and free symbol on my listings and in order to qualify for that your free option must be first class.

I changed about 25 of mine yesterday so that they qualify, and my seller dashboard is showing that I only comply on 2, so there is definitely a delay.

Ah yes, no, I am not going for fast and free just seeing if I can retain the TRS discount on a few of my listings once the requirements change.

I can't see anything wrong with my listings, and one does now show as eligible. I'm getting very tired of trying to jump through all the hoops and ebay not doing what they say they will.

soolin

UPDATE- just spoken to Dublin who say they have had some customers with incorrect info on the pop up box and are aware of an issue.

I have to ignore the pop up as once the requirements are in force the system will automatically give the discounts for eligible listings.

OK then, so they can't get the system to work yet we are all going to have our fees 'judged' by a similar system. :eek:

interestingly the rep appeared to suggest the system works on the free post part of the listing, nothing else. He appeared to be gently suggesting that free post alone should trigger the discount ..or maybe they don't quite get it yet.

theonlywayisup

charlies_mum wrote: »

Sorry, I must have misunderstood. I was trying to get the fast and free symbol on my listings and in order to qualify for that your free option must be first class.

I changed about 25 of mine yesterday so that they qualify, and my seller dashboard is showing that I only comply on 2, so there is definitely a delay.

You are getting confused.

Choosing postage options for eBay FAST & FREE

Here are the services that would allow your listing to qualify for eBay FAST & FREE, depending on the dispatch time you enter when you list your item:

If you promise same-day dispatch

Standard Services (1-3 days)
Royal Mail 2nd Class Standard
Royal Mail 48 Hour Tracked
Other 3-day Courier

If you promise 1-day dispatch

Royal Mail 1st Class Standard
Royal Mail 1st Class Recorded
Parcelforce 48
Other 48 Hour Courier
Express Services (1 day)
Royal Mail Special Delivery (TM) Next Day
Royal Mail Special Delivery (TM) 9:00 am
Royal Mail Tracked Next Day
Parcelforce 24
Other 24 Hour Courier

If you promise 2-day dispatch

Royal Mail Special Delivery (TM) Next Day
Royal Mail Special Delivery (TM) 9:00 am
Royal Mail Tracked Next Day
Parcelforce 24
Other 24 Hour Courier

Full details here http://pages.ebay.co.uk/help/sell/fast-n-free.html

charlies_mum

theonlywayisup wrote: »

You are getting confused.




Full details here http://pages.ebay.co.uk/help/sell/fast-n-free.html

I changed some of my listings and they didn't come up as fast and free. I phoned Dublin who checked and said that to qualify for the fast and fre logo, my free delivery had to be first class. I changed my listings and they then qualified.