2 year limit???

PLS1984

Thank you for your letter.

Here at Thomson Airways, we are committed to on-time performance across our flying programme. Doing everything we reasonably can to get our aircraft to their destinations, and you on holiday, safely and on time is really important to us.

We invest significantly in operational initiatives, engineering excellence and having a modern fleet; they all help to keep the frequency and duration of delays to a bare minimum. As a result, for the past few years, Thomson Airways has been one of the best performing airlines in the UK and has been able to keep the title of most on-time charter airline.

Very occasionally, though, and despite our very best efforts to prevent delays, they can occur and we are truly sorry that your flight was delayed in the way that you have described.

Delays are always a disappointment for us, not only in respect of the effect that they have on passenger enjoyment and comfort, but also as there is a real financial cost to us in circumstances which are almost always not our fault. That cost makes offering the best value fares and holidays much more of a challenge.

In a limited number of circumstances Regulation 261/2004 of the European Union ("the Regulation") now entitles some affected customers to a payment when their flight is delayed over three hours on arrival.

The European Court of Justice has confirmed that, as the Regulation doesn't say how long passengers have to bring their claims, we need to look at our national law. The Supreme Court in the UK has said that all claims to do with "international carriage by air" need to be brought within two years. We, therefore, can't consider claims for flights that were delayed more than two years ago.

Keeping an eye on the purpose and spirit of the Regulation and doing that while continuing to deliver real value to our customers is a challenge that can only be met by applying the law robustly and not making payments where there is no entitlement. If we didn't apply the rules in this way, prices would need to rise for you and all other customers.

Thank you for taking the time to contact us. And rest assured that we are doing all we reasonably can to ensure that your future flights with Thomson Airways arrive on-time."



What should I do now???? My flight was in 2008. But they have stated in red bit I cant claim for further back than 2 year??

Alan_Bowen

It is all in the Thomson forum, if you read it, it tells you exactly what the rules are.

David_e

PLS1984 wrote: »

What should I do now??

As Alan Bowen says, research on here. If you are in Scotland, I think the limit is 5 years so you may have a problem. If you are in England or Wales, write politely, in the form of NBA, and tell them they are wrong as the Courts will confirm if they require you to make a legal claim.