Thomas Cook Flights

coolerking

We booked a two week holiday in Fuerventura from Manchester with Co-op Travel during March 2013, and the flights were provided by Thomas Cook.
During the return flight (Fuerventura - Manchester) the cabin pressure systems failed - including the backup systems - with the result that the plane went into a steep dive, oxygen masks had to be used, and an emergency landing was made at Faro airport in Portugal. Thomas Cook did provide vouchers for food and drink at Faro airport whilst we waited for a replacemet aircraft to arrive from Manchester. However we arrived at Manchester 8 hours late.
So I have done the following so far:-
1) Used the template letter - with full details - to write to Thomas Cook - which was ignored as no reply was received.
2) Sent a follow-up letter to Thomas Cook - recorded delivery this time - with full details again, and a copy of my original letter. This letter was also ignored, since no reply was received.
3) Letter sent to the CAA with copies of both letters sent to Thomas Cook. They did reply, but stated that this came under the jurisdiction of the EEC.
4) Letter sent to EEC regulator in Spain - who again responded and stated that it did look like like we had a valid claim for compensation - and they were going to write to Thomas Cook accordingly.
I have to admit that I am extremely surprised by the attitude of Thomas Cook flights, and the fact that no reply was received to either letter, even though one was sent recorded delivery.
So I'm not sure how to proceed now? Should I wait a reply from the EEC, or sent a letter before action to Thomas Cook flights?
Any advice would be appreciated. Thanks

VOB72

coolerking wrote: »

We booked a two week holiday in Fuerventura from Manchester with Co-op Travel during March 2013, and the flights were provided by Thomas Cook.
During the return flight (Fuerventura - Manchester) the cabin pressure systems failed - including the backup systems - with the result that the plane went into a steep dive, oxygen masks had to be used, and an emergency landing was made at Faro airport in Portugal. Thomas Cook did provide vouchers for food and drink at Faro airport whilst we waited for a replacemet aircraft to arrive from Manchester. However we arrived at Manchester 8 hours late.
So I have done the following so far:-
1) Used the template letter - with full details - to write to Thomas Cook - which was ignored as no reply was received.
2) Sent a follow-up letter to Thomas Cook - recorded delivery this time - with full details again, and a copy of my original letter. This letter was also ignored, since no reply was received.
3) Letter sent to the CAA with copies of both letters sent to Thomas Cook. They did reply, but stated that this came under the jurisdiction of the EEC.
4) Letter sent to EEC regulator in Spain - who again responded and stated that it did look like like we had a valid claim for compensation - and they were going to write to Thomas Cook accordingly.
I have to admit that I am extremely surprised by the attitude of Thomas Cook flights, and the fact that no reply was received to either letter, even though one was sent recorded delivery.
So I'm not sure how to proceed now? Should I wait a reply from the EEC, or sent a letter before action to Thomas Cook flights?
Any advice would be appreciated. Thanks

Send a 'Notice Before Action' letter to them, and also email it to them. I doubt they'll reply but you'll have a record of sending it. Then start court action through MCOL - all the help you need is on these threads, look at the FAQ's. You'll have to work hard but keep at it! And put your post on the Thomas Cook thread - you'll have more replies!

Oliver_Klozoff_2

Wow, that is shockingly bad! NBA then MCOL. Why wait around? EEC don't have enforcement power with Thomas Cook.

romanby1

coolerking wrote: »

We booked a two week holiday in Fuerventura from Manchester with Co-op Travel during March 2013, and the flights were provided by Thomas Cook.
During the return flight (Fuerventura - Manchester) the cabin pressure systems failed - including the backup systems - with the result that the plane went into a steep dive, oxygen masks had to be used, and an emergency landing was made at Faro airport in Portugal. Thomas Cook did provide vouchers for food and drink at Faro airport whilst we waited for a replacemet aircraft to arrive from Manchester. However we arrived at Manchester 8 hours late.
So I have done the following so far:-
1) Used the template letter - with full details - to write to Thomas Cook - which was ignored as no reply was received.
2) Sent a follow-up letter to Thomas Cook - recorded delivery this time - with full details again, and a copy of my original letter. This letter was also ignored, since no reply was received.
3) Letter sent to the CAA with copies of both letters sent to Thomas Cook. They did reply, but stated that this came under the jurisdiction of the EEC.
4) Letter sent to EEC regulator in Spain - who again responded and stated that it did look like like we had a valid claim for compensation - and they were going to write to Thomas Cook accordingly.
I have to admit that I am extremely surprised by the attitude of Thomas Cook flights, and the fact that no reply was received to either letter, even though one was sent recorded delivery.
So I'm not sure how to proceed now? Should I wait a reply from the EEC, or sent a letter before action to Thomas Cook flights?
Any advice would be appreciated. Thanks

You had a nasty experience. I feel TC will definitely claim ECs, but I would pursue it demanding a full report explaining what the problem was and why it happened. I suggest you state in your NBA if the report is not forthcoming or a promise that you will receive one when the cause is determined you will be taking action.
You may have to wait some time but keep all correspondence. If the worst happened and they will not offer a satisfactory explanation it would help your case in the event you lost you may be able to ask for your court costs due to their intransigence.