T-Mobile issue

mutty_hc

Hi all,

I took out a sim only contract with t-mobile in January 2013

I cancelled 5 calender days later over the phone.

It is logged on their system as having happened on 4.2.13

For some reason since then they have no cancelled me and due to a bank change I didn't keep up with the fact that they were still charging me - yet their system clearly states I put a request in.

Within the 7 day cooling off, which is mandatory for all of these types of businesses they say you can cancel over the phone (on t-mobile.co.uk)

They are now going to authorise a credit ref agency/ debt collector to come after me for the supposed contract I have (which I stopped using in feb and was told to chuck away).

I'm wondering if you have any advice?

I have full evidence of purchase and every time I try to phone them they put me on hold.

So I have written a letter which I will post today, outlining that I want my money back, a written bill of usage and for any further contact to cease or I will get CISAS involved.

I have dated, videod and emailed the letter to myself and someone else for proof incase this goes bad.

Is there anything else I should do - etc?

Thanks

Silk

mutty_hc wrote: »

Is there anything else I should do - etc?

Thanks

Send the letter recorded so you have proof it was sent

When you got the sim did you open it and activate it to start the contract ?

IanR2012

mutty_hc wrote: »

Is there anything else I should do - etc?

In my experience T-Mobile ignored or were very slow to respond to snail mail.

I would also print the letter to PDF and email it to:

executive.office@everythingeverywhere.com

and cc the CEO

olaf.swantee@ee.co.uk

With regards to CISAS, you'll need to wait 8 weeks from when you first complained to T-Mobile about the issue, unless they provide you a dead-lock letter, which is unlikely.