BHS returns policy - contact email address for CEO

hollydays

A normal forum post then..

mad_dr

hollydays wrote: »

It's a first hand account.

I wouldn't bother hollydays - Pollycat is jumping to more conclusions (IE apparently I must automatically believe everything I'm told).

We all know that everything said on a forum is heresay and could well be untruthful - that's pretty obvious, Pollycat. My only view on it is that if we choose to sign up to these forums and spend time to try to help and offer advice, surely we're all taking a leap of faith that (unless presented with evidence to the contrary) we choose to accept the accounts presented by OPs?

If we assumed everything on here is probably a lie, how would we expect anyone to prove otherwise and why would we bother coming here?

I'm pretty comfortable with my ability to detect nonsense and exaggeration (it would be dangerous for my job if I couldn't) - I just haven't yet seen anything from the OP to indicate there is any here.

Pollycat

I believe it's you who are jumping to conclusions.

You will note I said:

Pollycat wrote: »

If you do automatically believe everything you are told, then I reiterate - you're naïve.

I didn't say you do.

I've not said that what the OP said is a lie.
I've said that I don't automatically believe everything I'm told.
I'm sure there is a difference.

But please - do continue jumping to conclusions by not reading posts fully.

Have a nice day now.
:beer:

DRH_2

As you'll see I'm new to this Forum.

I'm surprised at some of the (bordering on) acrimonious postings on this thread - is it always like this?

Pollycat

DRH wrote: »

As you'll see I'm new to this Forum.

I'm surprised at some of the (bordering on) acrimonious postings on this thread - is it always like this?

Maybe mad_dr should answer that one as he/she apparently took exception to both peachyprice's posts and mine.

I made this point below - I can't see where I said you were lying - just putting an alternative suggestion forward.

Pollycat wrote: »

I wonder if the OP actually remembers word-for-word what the CS woman said or if it was the fact that he/she was surprised that there wasn't an immediate refund forthcoming that triggered the 'she doesn't believe me' feeling.

I'm not saying the OP isn't telling the truth but I'm not sure that I would remember exactly what was said to me.
in fact, I went to Tesco CS yesterday and I wouldn't be able to say with any certainty what words were used. But maybe that was because I wasn't questioned about my (trivial) complaint.

Just a thought.

So - did the SA say that word-for-word?

hollydays

They'd like a full statement and a note from your mother..
Ever felt like someone was on trial, jeez..

Slowhand

DRH wrote: »

As you'll see I'm new to this Forum.

I'm surprised at some of the (bordering on) acrimonious postings on this threead - is it always like this?

Nah...this is tame. People with a genuine complaint get help and support on a daily basis here. People without a genuine complaint however tend to get upset when they don't get the answer they want.

Slowhand

mad_dr wrote: »

..In this case, the employee could have simply said "I'm absolutely sure that you're right and that the kettle is faulty but I do just need to give it a quick check before I issue your refund - would you mind waiting a few minutes?"

When the customer replies "I do mind waiting, so give me my money now" what do you suggest the employee does?

It's a kettle which has a function that is easily checked...just let them get on and do it without complaint.

Stephb1986_2

Makro have never tested any irons that I have taken back to them yet. Neither have Costco.

pops5588

Stephb1986 wrote: »

Makro have never tested any irons that I have taken back to them yet. Neither have Costco.

So? Some companies make a big point of telling their staff to check the fault on the item being returned, some maybe don't. And even then, some staff aren't bothered about carrying through with the policy of checking, but some are and do.

We were told we HAD to check, and if my manager was standing next to me on the till I knew I had to thoroughly check the item for what the initial fault was, look to see if there were any other flaws, fill out a write-off slip there and then, store it in the write-off cupboard ready to for the next stock-take, and then issue the customer with their refund. It was just part of the job, and 99.9% customers were perfectly reasonable and calm about it. It is a shame that there is a 0.1% of the population that thinks because you work in retail you are the equivalent of an emotional punchbag, or that you are making some kind of personal comment against them by checking. It is just their job. So like I said OP, I hope you weren't horrible to her.