How much can I claim for compensation?

MicroB

So the story is as follows:
4 weeks ago
Come back from holiday and noticed internet speed has been halved from the usual 700 kb/s to 300 kb/s and constant drop outs(6 hours no service) and phone is down

Contact them, they say you need a new microfilter. Fixes the phone line but not the internet.

Been using the mobile tethering in the meanwhile from three as a temporary fix

3 weeks ago
Spoke again about speed and dropouts, go through troubleshooting again and get told they need to do a 24 hour monitoring and WILL call me back.

Waited 28 hours, no call I had to call back to ask what was going on(no apology at this point btw)

Still using mobile tethering from Three as a temp fix.

2 week ago
Engineer was meant to come in, but couldn't make it BUT they did not notify me(sky or the openreach) I had to instead call them and had taken a day of work. Booked another appointment with engineer.

Still using mobile tethering from Three as a temp fix.

1 week ago
Engineer will be coming in 3 days but got a text stating there isn't sufficient information for the new appointment and now their system is down, on the day the appointment got cancelled but Sky informed me via a phone call this time.

Today
Booked an engineer for a 3rd time now who will be coming in a few days.


I understand that the engineer is booked on the day and there is no "queue" per say as its BT Openreach who would be making their way and not Sky, however as Sky are the middleman they should be somewhat accountable.

Now in regards to me getting 6 months discount and other such discounts, I am not sure it would be possible as I pay £38 now instead of £59 as I used only 3 months ago because of a retentions call I made. And I am not under any contract so can leave at any time but as my area does not get virgin I am not sure what else to do but maybe haggle a fibre deal?

So from experience how much compensation should they give for loss of service/mobile internet/consequential loss(taking 2 days off for engineer)?

Thanks

P.S. I have checked their terms and conditions and they haven't exclusively mentioned that they DONT cover for consequential loss.

kwikbreaks

If you are lucky they may waive the charge for the time it was down. There will be no payment for consequential loss. No home broadband contract has a service level agreement.

Nilrem

As said they should refund charges for the time when it wasn't working, but unless you've got a business contract for BB, there will usually be little or no compensation above the refund for time not working*.

You may get a goodwill gesture of half price, or a tenner of your next bill but that would normally be about it.



*One of the reasons Business lines/contracts tend to cost more is that they usually offer some form of SLA.