Poor quality product - installation compensation?

urban469

I bought a sink with a wooden shelf. The wood is starting to chip a week after installation! What are my rights? Obviously I will be entitled to a refund. But what about the cost of installation. It will cost me £200 to get a new sink installed. Does anyone know about consequential loss?

miniemma

Can explain what you mean by 'chip' please?

bris

Nothing obvious about getting a refund, they will want to know why it's chipping, normally for something to chip, something has to hit it. A bit more detail please.

vaio

as above, more detail needed

But, speaking generally, consequential costs are covered under SoG

urban469

Sorry for the very belated reply! I thought I had email alerts set up, but I didn't.

So...yes, by 'chip', I mean it just looks rough or unfinished. Discoloured. Run your hand over it and you can feel the contours of the wood.

I called the seller, and he told me to coat it with another few coats of Danish Oil, which really helped. Until a couple of months later and now the same thing has happened again.

powerful_Rogue

urban469 wrote: »

Sorry for the very belated reply! I thought I had email alerts set up, but I didn't.

So...yes, by 'chip', I mean it just looks rough or unfinished. Discoloured. Run your hand over it and you can feel the contours of the wood.

I called the seller, and he told me to coat it with another few coats of Danish Oil, which really helped. Until a couple of months later and now the same thing has happened again.

:rotfl:Only 8 months later!

wealdroam

urban469 wrote: »

I called the seller, and he told me to coat it with another few coats of Danish Oil, which really helped. Until a couple of months later and now the same thing has happened again.

Looks like more coats of Danish Oil are needed.

societys_child

£200 to install a sink? We need a photo.

Hintza

urban469 wrote: »

Until a couple of months later and now the same thing has happened again.

If you have wood in daily contact with water I would keep the bottle of Danish Oil under the sink, it will need frequent attention, which I would say is not unexpected.

My shed gets done annually with cuprinol for the same reasons

urban469

powerful_Rogue wrote: »

:rotfl:Only 8 months later!

I know, I know! Sorry!!

Hintza wrote: »

If you have wood in daily contact with water I would keep the bottle of Danish Oil under the sink, it will need frequent attention, which I would say is not unexpected.

My shed gets done annually with cuprinol for the same reasons

Yes, the oil sorts it out, but then a couple of weeks later...

societys_child wrote: »

£200 to install a sink? We need a photo.

I'll get you a pic soon. The £200 is my plumber's day rate.

cattie

urban469 wrote: »

The £200 is my plumber's day rate.

But it won't take a day to fit a new one, so find somebody who will give you a job rate or has an hourly charge.