Virgin have given the account to collectors but have not answered my complaints

assura

Hi

I need some advice and wonder if anyone can help.

November last year Virgin cut my service phone/tv in favour of a neighbour's service and told me they would not put it back on until I paid the bill. Of course I was furious as my bills are always paid and i am never more that 2months behind. Of the 4 years I had been with them they were always paid.

So, I decided I no longer wanted their service and wrote 2 complaints to Virgin. They sent acknowledgement letters but no answer to my complaint. I then received debt collector letters from BPO asking for £135.

January, I called Virgin and spoke to a woman in Collections who told me that I actually owed £40 to that point. I asked why the debt collectorsicon letter was asking for £135. No answer. I said I want to escalate my complaint but was told the collections dept was the last port of call. (she did not know I had written 2 letters already to Virgin Head office).

To cut a long story short, I was unhappy with the response overall from virgin and wrote a letter laying out my complaints, asking for the actual amount I owed.

I then received a Letter from another collection company, CSL, asking for £95 I wrote to them asking them to refer it back to virgin as a complaint is still outstanding. That was in MARCH. 5 days ago I received a letter dated 19th July from HL Solictors threatening court action etc etc.

To date Virgin still has not answered my written complaints.


Do I have any recourse through the Consumer Credit Act? I was reading the OFT page which indicated I did, but not sure. Can anyone consolidate or suggest action as to how I best respond to HL Solicitors?

I want to be able to quote areas of consumer law to them.

I am also planning to offer payment of £1 under protest.

Any suggestions would be gratefully received.

Assura